EA play doesn't let me download games

[MORDEKAISER51]

I want to download SIMS 3 that is included on EA Play (i have an active membership), but i cant download it, it asks me to put a credit card to buy it. I want to download the games included on EA Play, because im paying every month. I want answers, the support didnt give me any solution.

[puzzlezaddict]

@MORDEKAISER51  Does your computer run Windows or macOS?  If you're trying to install Sims 3 on a Mac, that's the issue: since EA Play is Windows-only, you can't install anything using the subscription while in macOS.  You'd need to buy Sims 3 if you wanted to run it.

If your computer runs Windows, please post screenshots showing how you can't download and are asked to purchase the game.