EA live chat problems + sims 4 game not working

[bernardetteGAMIN]

Hello so I have been trying to contact EA live chat for 2 days now but it says that no channels are available. When will they be available please? Because I have a lot of problems with my sims 4 game. At first build mode items won't show up and the edge of the screen was cut off in create a sim and now it won't even launch. I tried repairing the game from origin but still the same issue.

[Coley666]

Are you using any mods?

If you are you need to make sure they are updated and compatible with the latest update