Dragon Valley not showing up Sims 3

[lilbmont]

Hi! So I purchased Dragon Valley for The Sims 3 through the EA app last night but it didn't show up in my game. I've tried everything - it says it's downloaded on the EA app, but doesn't show up in launcher. I've looked around the launcher, main menu, repaired the game on the EA app,  looked around the game files, nothing. I know its supposed to show up as an object to download in the game launcher but nothing's there. It's annoying that I've paid £15 for a game that I can't seem to even access at the moment and if I truly can't get it to work I'd like to know how to get a refund atleast. 

Thank you 

[puzzlezaddict · Accepted solution]

@lilbmont  You should have received a product code in a purchase confirmation email.  Go to the Sims 3 Store site:

https://store.thesims3.com/

Sign in with the same email address and password you use in the EA App, scroll down to the bottom of the page, click Redeem a Code, and enter the code for Dragon Valley.  You should then be able to download it from your purchase history (Store > My Store Account > Purchase History) or from its product page:

https://store.thesims3.com/dragonvalley.html?categoryId=12642

If you never received a code, please check the store site anyway.  I don't think the world would just show as owned automatically, but it's easy enough to look.

[puzzlezaddict · Accepted solution]

@lilbmont  You should have received a product code in a purchase confirmation email.  Go to the Sims 3 Store site:

https://store.thesims3.com/

Sign in with the same email address and password you use in the EA App, scroll down to the bottom of the page, click Redeem a Code, and enter the code for Dragon Valley.  You should then be able to download it from your purchase history (Store > My Store Account > Purchase History) or from its product page:

https://store.thesims3.com/dragonvalley.html?categoryId=12642

If you never received a code, please check the store site anyway.  I don't think the world would just show as owned automatically, but it's easy enough to look.

[lilbmont]

Hello,

Thank you so much for your response. So quick and simple but wasn't obvious to me at first - I haven't downloaded any sims 3 content through the EA app before so I assumed it worked the same way or similar to downloading sims 3 or sims 4 content from Origin. Didn't think I needed to check the email for a code either! Followed your instructions and it's all working perfectly now, thank you  

[70a16a89a0244392]

@puzzlezaddictI've tried to download from my purchase history. EA app also shows I own this game. When I pull up my launcher. It is not there. I've also reinstalled The Sims 3 game before and lost a lot, but it still did not work when i reinstalled everything and my packages. I 'm trying to download the super-patcher now, even though I already have an updated version of my game. This is frustrating. Second time purchasing Dragon Valley and it still doesn't work.

[puzzlezaddict]

@70a16a89a0244392  If you've installed Sims 3 through Origin or the EA App, or Steam for that matter, you can't run the Super Patch.  It will either not work at all or break your install.

Does Dragon Valley show as owned on its store page or in your purcahse history (Store > My Store Account > Purchase History)?  Please check both places: I've had worlds show up in one but not the other.  If DV does show up as owned, what happens when you try to download it?  If you get an error, please either post a screenshot or write out the entire text.