Downloading isn't working and keeps restarting. Please help.

by TheGxthicQueen
Reply

Original Post

Downloading isn't working and keeps restarting. Please help.

[ Edited ]
★ Novice

So I had to redownload the Sims 4 again on my PC after I tried to move its location. I ended up cutting my losses and just went the clean reinstall route which has seemed to be the worst choice now that I think about it. I've been waiting almost two days for it to download and have tried everything I've read on the forms (safe mood, running as administrator, meta connection, disabling firewalls, etc) and nothing has seemed to work. 

 

It just keeps backtracking with the downloading progress before it eventually crashes because of an "orgin" error. 

 

  Any help would be amazing. Thanks! 

Message 1 of 2 (159 Views)

Re: Downloading isn't working and keeps restarting. Please help.

Champion (Retired)

Please state the exact error message.

Please post a DxDiag. https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
You can attach the txt file directly to your answer.

---------------------------------------------------------------------------------------
Please only PM me when asked to do so. Questions and answers belong here so everyone can benefit from them.
Message 2 of 2 (126 Views)