March 2021 - last edited March 2021
Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.71.86.1020
What expansions, game packs, and stuff packs do you have installed? Snowy Escape, Eco Lifestyle, Discover University, Island Living, Get Famous, Seasons, Cats & Dogs, City Living, Get Together, Get To Work, Realm of Magic, Strangerville, Jungle Adventure, Parenthood, Vampires, Dine Out, Spa Day, Outdoor Retreat, Nifty Knitting, Moshino, Bowling Night, Backyard, Romantic Garden.
Steps: How can we find the bug ourselves? In create-a-sim.
What happens when the bug occurs? Sims turn PITCH BLACK.
What do you expect to see? When I click on only the dark skintones, sims will turn completely black. Lighter skintones still work fine.
Have you installed any customization with the game, e.g. Custom Content or Mods? Yes
Did this issue appear after a specific patch or change you made to your system? Yes
Please describe the patch or change you made. After the "Kits" patch.
I only discovered this today because this wasn't happening before they brought out "Kits". I looked up to see if I can find anything like my issue but I'm not sure the issues people were submitting were the exact same to mine. When I go into create-a-sim, all of the lighter skin tones work normally but when I click on the darker skin tones, the sim will turn pitch black. The color slider doesn't change anything either. Only a select few dark skintones work but it's not the ones I usually use. I'll insert a photo of a random sim to show an example. When I turned off mods and custom content, the issue isn't there so I'm guessing it's something in my mods, I'm not sure. Any help would be greatly appreciated. Thank you.
March 2021
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
March 2021
How come it also happens when all mods are disabled*?
*disabled, but not deleted
March 2021 - last edited March 2021
Yeah, I’ll make sure and find my custom skins, delete them, and see if anything changes. I just thought it was so bizarre that all skin tones were working fine last week into this week and now they aren’t. But I guess if anyone has mods and cc, after every patch at least one thing will become broken in the game lol. I’ll be sure to update if anything changes. Thank you.
March 2021 - last edited March 2021
@Jo_Unger_AT usually if you use custom skins and remove Sims, all skins turn black cause the skin is no longer present.
Taking your Sim to cas should solve that though. Maybe even deleting the localthumbcache file will help
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
March 2021
i've tried everything in this thread and it's still not working. I guess I'll have to wait for EA to fix it in the next update..
starting a new game hasn't worked either for me.
March 2021
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads