Customers are not receiving their food

by graceymanors
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Original Post

Customers are not receiving their food

[ Edited ]
★★★ Guide

Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What expansions, game packs, and stuff packs do you have installed? All
Steps: How can we find the bug ourselves? Have sim run a restaurant and have some customers come and order food.
What happens when the bug occurs? Customers will order food, and either only 1 sim out of the party will get the meal, or neither of them will get it. Also staff will not wear their uniforms, and when customers pay for food, instead of gaining profit, I lose profit.
What do you expect to see? Customers should receive their food, when customers pay I should receive a profit and staff should wear uniforms.
Have you installed any customization with the game, e.g. Custom Content or Mods? Not now. I've removed them.
Did this issue appear after a specific patch or change you made to your system? Neutral/Not Sure 

I have 3 issues with running a restaurant.

 

 

Issue 1: My staff will not wear their unforms, they will change into their regular clothing. 

 

Issue 2: When customers pay for their meals, instead of gaining a profit, I get a negative profit.

 

Issue 3: Customers are complaining they do not have their food when in fact they do.Or part of the party will not receive their meal

 

Customers in front both have their meals, but red head is complaining he doesn't have it, and he won't eat it.

11-16-17_12-13-31 AM.png

 

 

Image 2: Guy received his food, but the lady didn't.

11-16-17_12-13-21 AM.png

Message 1 of 11 (525 Views)

Re: Customers are not receiving their food at player owned restaurants?

Hero

Hi @graceymanors

 

does this also happen in another restaurant or just this one ?

Good Luck
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.



Important Threads


Message 2 of 11 (510 Views)

Re: Customers are not receiving their food at player owned restaurants?

★★★ Guide

Hi Crincit,

 

Happens in every restaurant and in every save.I even tried pre-made lots from maxis.

Message 3 of 11 (495 Views)

Re: Customers are not receiving their food at player owned restaurants?

[ Edited ]
Hero

Hi @graceymanors

 

I don't seem to have any issues in my own game. I've tried a very old pre-patch one and that works fine (except for them standing around a lot).

 

I don't see any of the issues you are describing.

 

Can you send me one of your saves where you see it ?

Good Luck
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.



Important Threads


Message 4 of 11 (479 Views)

Re: Customers are not receiving their food at player owned restaurants?

Hero

Nudge above bookmark

Good Luck
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.



Important Threads


Message 5 of 11 (470 Views)

Re: Customers are not receiving their food at player owned restaurants?

★★★ Guide
Sure I will send my Dave file tonight when I get off work
Message 6 of 11 (466 Views)

Re: Customers are not receiving their food at player owned restaurants?

Hero

Just upload it somewhere and PM me the link.

Good Luck
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.



Important Threads


Message 7 of 11 (463 Views)

Re: Customers are not receiving their food at player owned restaurants?

Hero

@graceymanors Did you get a chance to upload your file ?

Good Luck
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.



Important Threads


Message 8 of 11 (439 Views)

Re: Customers are not receiving their food at player owned restaurants?

Hero

Moving this to tech for more troubleshooting

 

@graceymanors

Good Luck
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.



Important Threads


Message 9 of 11 (424 Views)

Re: Customers are not receiving their food at player owned restaurants?

★★★ Guide
I haven't had a chance been busy at work and now my laptop updated to windows 10 creator and my games are being funky.next day off I will
Message 10 of 11 (416 Views)