4 weeks ago
Product: The Sims 4
Which language are you playing the game in? English
How often does the bug occur? Often (50% - 99%)
What is your current game version number? 188.8.131.520
What expansions, game packs, and stuff packs do you have installed? Seasons, Get to Work, Discover University, City Living, Parenthood, Realm of Magic, Vampires, Toddler Stuff, Kids Room Stuff
Steps: How can we find the bug ourselves? Open the game, go to create a sim, try play for more than five minutes and the bug occurs.
What happens when the bug occurs? The screen starts to glitch, the sim won't move, then if you try to change clothing it will turn completely black and nothing can be done to undo it, everything just glitches until you have no choice but to quit.
What do you expect to see? My sim not to turn into a nightmare void.
Have you installed any customization with the game, e.g. Custom Content or Mods? Not now. I've removed them.
Did this issue appear after a specific patch or change you made to your system? Neutral/Not Sure
I'm not sure if this occurred after the game updated or what, last time I tried to play was on the 18th and a similar thing happened, but I quit before the sim turned black. It may also coincide with me updating sims 3 into the updated bit version, but I don't see how that could be possible. I haven't played in a few weeks and the only sims related thing I did in the meantime was check if the sims 3 ran. I also checked and live and build mode seemed to work fine, but I didn't stick around too long. I also don't have any mods or CC, I played around with a few but I removed them long before this bug occurred.
I genuinely don't know what could have caused it, I even repaired the game and checked for updates before I tried to play today.
4 weeks ago
Try resetting your user files as described in the factory reset described in this post: http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199
You won't loose anything. Just make sure to not delete any files and make a backup.
After renaming, repair your game by right clicking on the game in Origin.
Try on a new game with nothing added back first (start new game). If it works, put back your save game and try again. If it still works, you can start putting stuff back.
The rest does not need putting back, cause they are mostly cache files that recreate or log files that are not needed for the game.
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.