Help us improve Answers HQ! Take Survey No, Thanks

Crashing when loading in the realm of magic!!!!!!!

by HoraDragonChild
Reply

Original Post

Crashing when loading in the realm of magic!!!!!!!

★★★★ Novice

I'm having one of the most aggravating issues I've ever dealt with. I saved my game when controlling one of my two sims in the Realm of Magic and now every time I try to load into the game it now crashes after selecting the household and sim to play. Can anything at all be done about this? 

Message 1 of 6 (1,037 Views)

Re: Crashing when loading in the realm of magic!!!!!!!

Hero

Hi @HoraDragonChild 

 

moving this to tech for troubleshooting

 

There's a known crashing issue in CAS if you leave while the magic animation is playing but by the sound of it, that's not your issue.

 

Could you post your Computer's DxDiag?

To gather a DxDiag on your computer, please follow the steps here: https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

You can attach the txt file to your post directly.

Happy Gaming
Crin


Trennlinie


I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.

Please only contact me via PM when asked to do so.


Important Threads


Message 2 of 6 (1,002 Views)

Re: Crashing when loading in the realm of magic!!!!!!!

★★★★ Novice

I am having the same problem. Can someone help please? 

Message 3 of 6 (940 Views)

Re: Crashing when loading in the realm of magic!!!!!!!

★★★★ Novice

Hi,

 

I just want to tell you guys, that i wrote them via twitter, they are aware of the problems, they answered me: You got it! You can keep an eye for updates

&

and thanks for reaching out. We love to hear from our players. Have a nice day. -Riley

 

as for myself, i have patience and wait until the update comes out. Standard smile

Message 4 of 6 (578 Views)

Re: Crashing when loading in the realm of magic!!!!!!!

★★★★ Novice
Sept 5 patch UPDATE: 9/5/2019 – PC 1.55.105.1020
Newst one UPDATE: 9/17/2019 – PC 1.55.108.1020
To ensure your game is up to date, check the game version found in Documents > EA > The Sims 4 > GameVersion.txt. Your game should now read: PC 1.55.108.1020
Message 5 of 6 (221 Views)

Re: Crashing when loading in the realm of magic!!!!!!!

★★★★ Novice

I've had the issue with the game crashing, I can't even create a character now that i've purchased Realm of Magic. My Sims 4 Version is up to date Frown

Message 6 of 6 (154 Views)
sims-all-characters

The Sims 4 Patch Notes

Check out the latest updates and bug fixes

View more on EA Help
white-sims-bg

Restore a previous saved game

Choose from an automatically stored save point in The Sims 4 if your data's corrupted or you want to revert anyway.

View more on EA Help

ts4-promo

Forget your EA Account ID or password?

Reset, update, or link your account information.

View More on EA Help