Crashing just as load music starts

by Lamamo88
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Crashing just as load music starts

★★★ Newbie

I only just updated the game. 10 minutes ago. It crashes about 30 seconds into the loads screen. 

 

I only have sims 4. No add ons, No mods. Nothing. Was the repair patch included in that update?

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Re: Crashing just as load music starts

@Lamamo88  I'm not sure what you mean by "repair patch," but you can manually repair the game easily enough.  Open your Origin game library, right-click on the Sims 4 icon, and select Repair.  This is often necessary after an update—it seems like the updates don't download properly for a lot of people.

 

If that doesn't help, please move your entire Sims 4 user data folder out of Documents\Electronic Arts and onto your desktop.  When you launch the game again, a clean folder will spawn with no content.  Don't add anything to this folder yet; just see whether you can start a new save and play for a bit.  Let me know either way.

 

If the game crashes even with a clean folder in place, please run a dxdiag and attach it to a post.

 

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

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I don't work for EA. I'm just trying to help fellow players with their games.
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