Re: Crash since last update 8 december

by puzzlezaddict
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Original Post

Crash since last update 8 december

[ Edited ]
★★★★ Apprentice

I updated my game today, and my game just crashed, mid-social event at the ancient ruins. She was just having a drink. I don't know anything about the audio (which used to be a problem before) because I had my game muted.

 

 

Faulting application name: TS4_x64.exe, version: 1.69.57.1020, time stamp: 0x5fbdaa30
Faulting module name: TS4_x64.exe, version: 1.69.57.1020, time stamp: 0x5fbdaa30
Exception code: 0xc0000005
Fault offset: 0x0000000001482da8
Faulting process ID: 0x4e10
Faulting application start time: 0x01d6cd662f348851
Faulting application path: C:\Program Files (x86)\Origin Games\The Sims 4\Game\Bin\TS4_x64.exe
Faulting module path: C:\Program Files (x86)\Origin Games\The Sims 4\Game\Bin\TS4_x64.exe
Report ID: 8eeaebae-7f29-4df2-bf77-5c5ba9fa5bfe
Faulting package full name:
Faulting package-relative application ID:

 

Product: The Sims 4
PlatformPC
Which language are you playing the game in? English
What is your current game version number? 1.69.57.1020
What expansions, game packs, and stuff packs do you have installed? EP: All except Island Living. GP: SW, Magic, Jungle, Vampire, Dine, Outdoor, Stranger Ville SP: Knitting, Tiny, Laundry, Spooky
Have you installed any customization with the game, e.g. Custom Content or Mods? None active.
Did this issue appear after a specific patch or change you made to your system? Yes, first play since latest update

 

 

Edit: 

This is the info from the lastcrash.txt

[a lot of characters]

Session Time: 6331.97
Num Save Errors: 0
Num Load Errors: 0
Current Game State: 0xbe7da869
Origin Version: 10,5,89,45622
Modded: False
SystemInfo: Windows 10 10.0.19041 GPU: NVIDIA GeForce GTX 1050 Ti with Max-Q Design nvldumdx.dll 27.21.14.5167, GUID: D7B71E3E-5FCC-11CF-B767-72281BC2D635

 

 

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Re: Crash since last update 8 december

@Liteblob  It's always possible that this was a random event, so please try playing again and see whether you get another crash.  If you do, please run a dxdiag and attach it to a post.

 

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

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I don't work for EA. I'm just trying to help fellow players with their games.
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