Crash after playing newly updated game [ Edited ]

[Toztabud]

Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? don't know
What expansions, game packs, and stuff packs do you have installed? most
Steps: How can we find the bug ourselves? startup sims 4 on windows 10
What happens when the bug occurs? computer crashes
What do you expect to see? game running
Have you installed any customization with the game, e.g. Custom Content or Mods? Not now. I've removed them.
Did this issue appear after a specific patch or change you made to your system? Yes
Please describe the patch or change you made. most recent update

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Hi. After the most recent update of the sims, it has been using up too much memory and making the computer crash. I haven't recently installed any packs and it just started after the sims decided to update today.

[Toztabud · Accepted solution]

I think the problem was that the new update broke some files. After a factory reset, it's working fine.

[Toztabud]

Ever since the update, the memory usage seems to grow exponentially until it is too much for the computer to handle.

[crinrict]

HI @Toztabud 

moved your post to tech for troubleshooting

How big is your save game ? Does it happen on all saves or just one of them ?

Could you post your Computer's DxDiag?

To gather a DxDiag on your computer, please follow the steps here: https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

You can attach the txt file to your post directly.

[Toztabud]

It happens even on the main menu. The file is attached.

[Toztabud]

Before the update, I could play Sims 4 just fine, but now after a couple of minutes of being open, even just on the main menu, my computer crashes.

[crinrict]

@Toztabud Could you try if it helps any if you update your  graphics drivers ? They are from 2017

How high does RAM usage go ?

[Toztabud]

I've had this computer since 2017 when Sims 4 came out. I got it for another big game, Obduction by Cyan Worlds. I haven't really needed to update my computer since then. I have 8 GB of RAM, also.

[crinrict]

@Toztabud It's always good to keep your computer updated.

I mean how much RAM does the game use ?

[Toztabud]

How do I check that?

[Toztabud · Accepted solution]

I think the problem was that the new update broke some files. After a factory reset, it's working fine.