Crash after first patch

[WickedLamb31]

Everytime I go on-line through Origin my game crashes to the destktop right at the start up. It never did this before and now I have to play  in offline mode.

Any fix to this?

[WickedLamb31 · Accepted solution]

So after trying everything and googling... I ran origin as administrator & it worked.

Hopefully it keeps working.

Thank you for everything mileyhappy:

[crinrict]

Check on your Antivirus and Firewall if they are not blocking something.

[WickedLamb31]

I dont know if it that. I disabled my Antivirus and firewall and it still crashed.

[crinrict]

Could you post your Computer's DxDiag?

To gather a DxDiag on your computer, please follow the steps here: http://answers.ea.com/t5/The-Sims-3/HOW-TO-DxDiag-for-Sims-3-PC-Only/td-p/1049584/

[WickedLamb31]

Here's the diagnostics:

http://pastebin.com/BQmdQpFe

[crinrict]

Specs look good but try updating those graphics drivers. Nvidia has newer ones than February

[WickedLamb31]

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@crinrict wrote:

Specs look good but try updating those graphics drivers. Nvidia has newer ones than February

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Okay..I'll try updating the drivers. Thats weird because I just bought my computer in late August.

Maybe its the drivers that is causing the crash.  Fingers crossed. I will respond and let you know if all works late in the day.

Thank you for your help mileyhappy:

[crinrict]

It's normal that new computers don't have the newest drivers.

[WickedLamb31]

I updated my graphics driver also disabled my virus scanner as well as firewall & it still crashed after I logged onto Origin.

I dont know what to do at this point.

[crinrict]

Could you post this info: 

1. Click on Start and then type the following into the search prompt at the bottom: perfmon /rel
2. Press Enter to proceed.
3. A window will open and in there you can click on the red circles with a white X.
4. After clicking the X, the info on the bottom will update. Choose the Sims 4 Critical Event one and right click on it and choose "View Technical Details"
5. Now on the next window, choose Copy to clipboard at the very bottom and post this into a reply to us here.