Constant white screen. HELP

[sammy123yay]

Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? sims 4
What expansions, game packs, and stuff packs do you have installed? Seasons, Get together, City living, spa day
Steps: How can we find the bug ourselves? always a white screen when playing
What happens when the bug occurs? always a white screen when playing, can hear music and press on things but constant white screen
What do you expect to see? I open the game, it starts up okay then goes to a white screen in 10 seconds
Have you installed any customization with the game, e.g. Custom Content or Mods? Never used.
Did this issue appear after a specific patch or change you made to your system? Neutral/Not Sure 

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I have a problem where each time I open the sims4 game through the origin on my pc I end up having a white screen turn on instantly, I have tried uninstalling it and repairing and updating and sorting out mods on it and nothing works to fix it. How am I meant to get it working normally?

[crinrict]

HI @sammy123yay 

moving this to tech for troubleshooting

Could you post your Computer's DxDiag?

- Press Windows-Key + R
- Type: DxDiag
- Click on Save all Information.
- Attach the Text File to your post

[flower-power4917]

what does that stuf do though? how does it fix the problem

[glowworm88]

@sammy123yay same problem, it loads the sims, when it goes into opening menu , a white screen appears. I hear music but no screen.

[glowworm88]

@glowworm88 I have no mods installed. I have not been able to play in 6 monthes. frustatring. I only played sims 1 besides this. the sims 4 is amazing. I bought sim 3 to see if that would work. Having issues INSTALLING. arg!!!!!!

[puzzlezaddict]

@glowworm88  Please try disabling Origin in-game: hover over your username, select Application Settings, then the Origin in-game header, and disable the option at the top.

If that doesn't help, please run a dxdiag and attach it to a post.

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

[snowbunny2435]

I just updated my game and this was not happening before the update. But my game also does the exact same thing with the white screen.