July 2015
It happened occasionaly before Spa Day, but I'm noticing it a lot more with Spa Day installed. I can't really think of a particular starting point for the freezes unfortunatly.
July 2015
I've only had this computer for 2 weeks now, so no, not on this computer.
July 2015
Try resetting your user files as described in the factory reset described in this post: http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199
You won't loose anything. Just make sure to not delete any files and make a backup.
Try on a new game with nothing added back first (start new game). If it works, put back your save game and try again. If it still works, you can start putting stuff back.
The rest does not need putting back, cause they are mostly cache files that recreate or log files that are not needed for the game.
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
July 2015 - last edited July 2015
That did not fix it for me, sadly. Any other tips? I don't use any custom content, by the way. Just the base game.
October 2018
Mine has done it on occasion. I fixed it the first time by deleting the extra saves, and apparently deleted a corrupted save. Everything worked fine.
It just started doing it again, but now I can move all my data to the desktop and erase the folder from Documents, then restart the game and let it generate a new folder. With none of the old data in the game, it still freezes after about 5 or 10 minutes. My next attempt will be to back up my game packs (if I can find them) and erase the whole program from my computer and reinstall Sims 4 from scratch.
October 2018
@KonoBokeSite could you make your own post with a DxDiag attached to it?
You can read about how to gather your DxDiag over here:
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
June 2019
Press control, Alt, Delete at the same time and use the arrow keys to go down to Sign Out. Then, it will give the option to sign out anyway, without closing Sims 4/Origin. Your mouse will unfreeze and you can close/continue playing the game.
June 2019 - last edited June 2019 by EA_Lanna
@ameliekoro my mouse is only frozen in sims, I can go in and out of the game but do nothing in the game. In the game I could press control,alt delete but it when I went back, it didnt do anything. do you know what else I can try?
@Bloodheartart I fixed it! dont know how but i fixed it! XD
(Posts merged by CM)
November 2019
June 2020
I am experiencing the same issue on a brand new desktop with Windows 10 freshly installed, I copied my saved games from the other pc though