Code Redeeming Issue

by dearanjuez
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Original Post

Code Redeeming Issue

★ Novice

I have three games that aren't showing up on Origin even though I have them installed on my computer. They used to show up in my Origin games but they are now grayed out and I get the "this code has already been used" error for the codes I redeemed when I first bought the expansion/stuff packs. I'm having a problem with:

 

High End Loft Stuff

Ambitions

World Adventures

 

Is there a way I can get new codes for these games without having to spend money purchasing them all over again so that they can finally show up in my games library?

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Re: Code Redeeming Issue

EA Staff

@dearanjuez Please contact an Advisor as they can check the codes for these packs and check exactly what is going on:

1. Click on the following link: http://help.ea.com/ (once there make sure that your country is correctly select in top left hand corner of Help.EA.com)
2. Make sure you are logged in (top right corner) and select 'Help with Game'
3. Find the affected game (if it's an account issue select Origin)
4. Select 'Contact Us' at the bottom right on the new page
5. Select your platform and then 'Next'
6. Select topic from the drop down menus, type in a short description of your issue and select 'Next'.
7. Select a contact option. Please note that available contact options do depend on your country settings and time of day.

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