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Re: Changed password now Can't Log Into The Sim 3 Launcher

by puzzlezaddict
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Original Post

Changed password now Can't Log Into The Sim 3 Launcher

★★★ Newbie

I haven't played for a year, so I forgot my password and changed it. An email says that it was successfully changed but when I try to Login into The Sims 3 Launcher, it was in Red Letters, Not Logged In.

 

What can I do?

Message 1 of 4 (366 Views)

Re: Changed password now Can't Log Into The Sim 3 Launcher

Community Manager

Hi tigresschristy,

 

For all questions about your account, game code, and game registration, please get in contact with an EA Game Advisor.

You need to log in with your Origin account and then choose "Product", "Category", and "Platform" to see the contact options.

Thanks,
Ursula



Your friendly neighbourhood forum admin.
Message 2 of 4 (359 Views)

Re: Changed password now Can't Log Into The Sim 3 Launcher

★★★ Newbie

I successfully changed my password but it won't let me log in...help!!

email is: [edit: email address removed]

Message 3 of 4 (200 Views)

Re: Changed password now Can't Log Into The Sim 3 Launcher

@pansy13  Please clear the cache for Internet Explorer.  Even if you never use it, the launcher does for some purposes.  Be sure to uncheck the box to preserve data for favorite sites.

 

https://kb.wisc.edu/page.php?id=15141

 

If that doesn't help, please remove your entire Sims 3 folder from Documents\Electronic Arts; you can put it on your desktop for now.  Open the launcher and try to login.  If it works, you can move your  saves and other content  from your old game folder to your new one.  Here's a complete list of the files you'd want to move:

 

https://sims3.crinrict.com/en/2011/01/faq-user-files.html

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I don't work for EA. I'm just trying to help fellow players with their games.
Message 4 of 4 (187 Views)
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