Changed my Origin password, but now I can't log in to The Sims. Help?

by Batz777
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Changed my Origin password, but now I can't log in to The Sims. Help?

★ Newbie

I forgot my Origin password and ended up having to change it. Didn't think anything of it until I went to play The Sims (Supernatural expansion pack if it matters), and I can't log in. It keeps telling me that my password or email address is incorrect. I've verified my email and password change on Origin, so I know it's the right password. Whenever I select "forgot password" when trying to log in to the Sims I'm redirected to the Origin login page where I can log in with the password I'm using. Any answers as to how I can get logged in?

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Accepted Solution

Re: Changed my Origin password, but now I can't log in to The Sims. Help?

Hero

The accounts are connected and use the same password. You did try the new one right ? If so, try clearing your browser cache on IE and if that still doesn't work, you need to contact customer support so they can take a look at your account

 

The AnswerHQ is about Users helping Users.

They can be found here: https://help.ea.com/contact-us/ask

Choose a category, a game and a platform for the contact options to show up.

If live chat is gray, change your country to US and make sure you're on US Business hours. It might also gray because they're very busy. Try later.

See this post if you have trouble with the site: http://sims3.crinrict.com/en/2012/10/how-to-contact-ea.html

Good Luck
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.



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Message 2 of 10 (11,313 Views)

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Re: Changed my Origin password, but now I can't log in to The Sims. Help?

Hero

The accounts are connected and use the same password. You did try the new one right ? If so, try clearing your browser cache on IE and if that still doesn't work, you need to contact customer support so they can take a look at your account

 

The AnswerHQ is about Users helping Users.

They can be found here: https://help.ea.com/contact-us/ask

Choose a category, a game and a platform for the contact options to show up.

If live chat is gray, change your country to US and make sure you're on US Business hours. It might also gray because they're very busy. Try later.

See this post if you have trouble with the site: http://sims3.crinrict.com/en/2012/10/how-to-contact-ea.html

Good Luck
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.



Important Threads


Message 2 of 10 (11,314 Views)

Re: Changed my Origin password, but now I can't log in to The Sims. Help?

★ Novice

I got the same problem, and im gonna chat with EA now, and see what they say.

I just have to wait under 5 minutes...

Message 3 of 10 (10,130 Views)

Re: Changed my Origin password, but now I can't log in to The Sims. Help?

★ Novice

They solved the problem for me. Standard smile

Message 4 of 10 (10,127 Views)

Re: Changed my Origin password, but now I can't log in to The Sims. Help?

★★★ Newbie
It doesn't give me the option for live chat! And I've been dealing with this for over 24 hours now. Please help.
Message 5 of 10 (9,935 Views)

Re: Changed my Origin password, but now I can't log in to The Sims. Help?

Hero (Retired)

Try changing your country

Message 6 of 10 (9,931 Views)

Re: Changed my Origin password, but now I can't log in to The Sims. Help?

★★★ Newbie

When I tried to get to contact EA, it said "This Page Does Not Exist." plz help

Message 7 of 10 (8,682 Views)

Re: Changed my Origin password, but now I can't log in to The Sims. Help?

Hero (Retired)
Message 8 of 10 (8,675 Views)

Re: Changed my Origin password, but now I can't log in to The Sims. Help?

★★★ Newbie

The chat page doesn't exist for me. EA is screwing with me.

Message 9 of 10 (8,311 Views)

Re: Changed my Origin password, but now I can't log in to The Sims. Help?

Hero (Retired)

Origin and the sims 3 use the same email and  password try that to log into your the sims 3 account

 

contact CS via live chat


1.https://help.ea.com/en/contact-us/
2.Click on the orange NEXT button
3.Select a platform
4.Click on the orange NEXT button
5.Select a topic and describe your problem in a few words
6.Click on the orange NEXT button
7.Click Chat Now to chat with a Game Adviser

Message 10 of 10 (8,307 Views)