August 2014
Same issue here with the Llama on right click, the magnifier cursor appearing near screen edge, and the black screen of doom otherwise.
Config.log:
DxDiag:
August 2014
I gave everyone a step by step guide on how to fix this issue here
http://answers.ea.com/t5/The-Sims-4/CAS-Demo-Black-Screen-And-Llama-Face-FIX/m-p/3276937#U3276937
Please confirm the questions posed in the thread. Thanks!
August 2014
The fix posted by redbadger, followed exactly and the game works now! ... but I wonder why origin wasn't loaded in programs in the first place... wth.
August 2014
Same thing happened to me. I checked my programs and features and noticed that Origin was not listed. Although I have origin files pointing towards an external hdd, it should still show the application in the list of installed programs. Uninstalled, reinstalled, and am reinstalling the CAS demo. Will report back if fixed!!
mikewidel
August 2014
Issue is RESOLVED. What a good catch. Anyone else that is having the issue please follow what was posted by redbadger22!!
mikewidel
August 2014
I checked if Origin shows up in 'Add or Remove Programs' and it did not. So I followed the instructions that redBadger22 posted and BAM! It works. Thank you so much! mileyvery-happy:
August 2014 - last edited August 2014
I've accepted @redBadger22 post as solution for now.
Thanks for posting it. I hope it helps others with this issue.
cc: @EA_Nils
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
August 2014
I've already reinstalled Origin and the S4CAS demo, and they both show up in my add or remove programs. Yet I am still getting the black screen with the llama. The demo starts up perfectly, and the video runs fine! But after the video like I stated before thhe I just get the black screen and the right-click llama.I know it's a compatibility issue and I already tried running the program in different compatibility modes. So at this point I don't know what to do.
Here the critical event specs:
Problem signature
Problem Event Name: PCA2
Problem Signature 01: TS4CAS.exe
Problem Signature 02: 1.0.233.190
Problem Signature 03: The Sims™ 4 Create A Sim Demo
Problem Signature 04: The Sims™ 4 Create A Sim Demo
Problem Signature 05: Electronic Arts Inc.
Problem Signature 06: 200
Problem Signature 07: -1 OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033 Files that help describe the problem appcompat.txt TabECAF.tmp
August 2014
Pity that didn't work for you.
At this point, I don't have another suggestion unfortunately.
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
August 2014
I'm still having this problem as well despite a reinstall. I know no one currently knows any way to solve it, but I just want people to be aware that it's still a problem and hopefully it gets fixed soon.