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Cas Demo Black Screen (with llama face)

by sweetlady2809
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Original Post

Re: Cas Demo Black Screen (with llama face)

★★★★ Novice

Same issue here with the Llama on right click, the magnifier cursor appearing near screen edge, and the black screen of doom otherwise.

 

Config.log:

Spoiler
=== Application info ===
Name:            Sims4
Version:        
Build:           Release
=== Rating info ===
GPU: 5 GPU Memory: 4 CPU: 4 RAM: 4 CPU Speed: 3475 Threading: 3
Adjusted CPU: 5012 RAM: 12279 Adjusted RAM: 11767 Cores: 6
=== Machine info ===
OS version:      Windows 7 6.1.7600
OS prod type:   
OS major ver:    6
OS minor ver:    1
OS SP major ver:
OS SP minor ver:
OS is 64Bit:     1
CPU:             GenuineIntel
    Brand:       Intel(R) Core(TM) i7 CPU       X 990  @ 3.47GHz
    Family:      6
    Model:       12
    Cores:       6
    HT:          1
    x64:         1
Memory:          12279MB
Free memory:     9531MB
VA space:        4095MB
User:            
Computer:        
=== Graphics device info ===
Number:          0
Name (driver):   NVIDIA GeForce GTX 580
Name (database): Geforce GTX 580 [Found: 1, Supported: 1]
Vendor:          NVIDIA
Chipset:         Vendor: 10de, Device: 1080, Board: 80101462, Chipset: 00a1
Driver:          nvd3dum.dll, Version: 9.18.13.4052, GUID: D7B71E3E-53C0-11CF-0678-1DA01CC2C435
Driver version:  4052
Monitor:         \\.\DISPLAY1
Texture memory:  1482MB
Vertex program:  3.0
Pixel program:   3.0
Hardware TnL:    1
Opt. features:   +sab +a8l8 +rgba16f +r32f +bc4 +bc5 -rawz +intz
=== Options ===
OptionsVersion 1
NumBoots 3
LightingQuality 4
GeneralReflections 3
ObjectQuality 3
VisualEffects 3
PostProcessing 1
TerrainQuality 3
EdgeSmoothing 3
SimQuality 4
ViewDistance 3
AdvancedRendering 1
VerticalSync 0
ResolutionWidth 1904
ResolutionHeight 1121
ResolutionRefresh 0
SceneResolution 3
VisualQuality 5
FullScreen 0
WindowedFullScreen 0
AudioQuality 3
AudiOopsutputMode 1
MasterLevel 255
VoiceLevel 255
SoundFXLevel 255
MusicLevel 255
MenuMusicLevel 255
UISoundSXLevel 255
AmbientLevel 255
FocusMute 1
VoiceMute 0
SoundFXMute 0
MusicMute 0
UIMute 0
AmbientMute 0
EdgeScrolling 1
EdgeScrollingWarning 1
EnableTelemetry 1
InvertHorizontalRotation 0
InvertVerticalRotation 0
AdvancedCamera 0
ScreenshotPostUI 0
VideoCaptureSize 1
VideoCaptureQuality 2
VideoCaptureSound 1
VideoCaptureTime 0
VideoCaptureHideUI 1
AutonomyHousehold 3
AutonomyDisabledForActiveSim 0
SimsSetAgeSpeed 1
SimsSetAgingEnabled 2
TradSocialMenuEnabled 0
MemoriesHelperEnabled 1
AutoAgeUnplayed 0
NPCReplacement 1
TutorialEnabled 1
ShowModListStartup 1
ScriptModsEnabled 0
ShowOnlineNotifications 1
AutoReconnect 1
OnlineAccess 1
DisableComments 0
=== Default Options ===
OptionsVersion 0
NumBoots 4294967295
LightingQuality 4
GeneralReflections 3
ObjectQuality 3
VisualEffects 3
PostProcessing 1
TerrainQuality 3
EdgeSmoothing 3
SimQuality 4
ViewDistance 3
AdvancedRendering 1
VerticalSync 0
ResolutionWidth 1920
ResolutionHeight 1200
ResolutionRefresh 4294967295
SceneResolution 3
VisualQuality 5
FullScreen 0
WindowedFullScreen 0
AudioQuality 3
AudiOopsutputMode 1
MasterLevel 255
VoiceLevel 255
SoundFXLevel 255
MusicLevel 255
MenuMusicLevel 255
UISoundSXLevel 255
AmbientLevel 255
FocusMute 1
VoiceMute 0
SoundFXMute 0
MusicMute 0
UIMute 0
AmbientMute 0
EdgeScrolling 1
EdgeScrollingWarning 1
EnableTelemetry 1
InvertHorizontalRotation 0
InvertVerticalRotation 0
AdvancedCamera 0
ScreenshotPostUI 0
VideoCaptureSize 1
VideoCaptureQuality 2
VideoCaptureSound 1
VideoCaptureTime 0
VideoCaptureHideUI 1
AutonomyHousehold 3
AutonomyDisabledForActiveSim 0
SimsSetAgeSpeed 1
SimsSetAgingEnabled 2
TradSocialMenuEnabled 0
MemoriesHelperEnabled 1
AutoAgeUnplayed 0
NPCReplacement 1
TutorialEnabled 1
ShowModListStartup 1
ScriptModsEnabled 0
ShowOnlineNotifications 1
AutoReconnect 1
OnlineAccess 1
DisableComments 0

 

 

DxDiag:

http://pastebin.com/sA2ge0DZ

 

 

Message 71 of 99 (1,550 Views)

Re: Cas Demo Black Screen (with llama face)

★★★★ Novice

I gave everyone a step by step guide on how to fix this issue here

http://answers.ea.com/t5/The-Sims-4/CAS-Demo-Black-Screen-And-Llama-Face-FIX/m-p/3276937#U3276937

 

Please confirm the questions posed in the thread. Thanks!

Message 72 of 99 (1,505 Views)

Re: Cas Demo Black Screen (with llama face)

★★★★ Novice

The fix posted by redbadger, followed exactly and the game works now! ... but I wonder why origin wasn't loaded in programs in the first place... wth.

Message 73 of 99 (1,449 Views)

Re: Cas Demo Black Screen (with llama face)

★★★★ Newbie

Same thing happened to me. I checked my programs and features and noticed that Origin was not listed. Although I have origin files pointing towards an external hdd, it should still show the application in the list of installed programs. Uninstalled, reinstalled, and am reinstalling the CAS demo. Will report back if fixed!!

 

mikewidel

Message 74 of 99 (1,422 Views)

Re: Cas Demo Black Screen (with llama face)

★★★★ Newbie

Issue is RESOLVED. What a good catch. Anyone else that is having the issue please follow what was posted by redbadger22!!

 

mikewidel

Message 75 of 99 (1,418 Views)

Re: Cas Demo Black Screen (with llama face)

★★★★ Novice

I checked if Origin shows up in 'Add or Remove Programs' and it did not. So I followed the instructions that redBadger22 posted and BAM! It works. Thank you so much! Confusedmileyvery-happy:

Message 76 of 99 (1,400 Views)

Re: Cas Demo Black Screen (with llama face)

[ Edited ]
Hero

I've accepted @redBadger22 post as solution for now.

 

Thanks for posting it. I hope it helps others with this issue.

 

cc: @EA_Nils 


Happy Gaming
Crin


Trennlinie


I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.

Please only contact me via PM when asked to do so.


Important Threads


Message 77 of 99 (1,345 Views)

Re: Cas Demo Black Screen (with llama face)

★★★ Newbie

I've already reinstalled Origin and the S4CAS demo, and they both show up in my add or remove programs. Yet I am still getting the black screen with the llama. The demo starts up perfectly, and the video runs fine! But after the video like I stated before thhe I just get the black screen and the right-click llama.I know it's a compatibility issue and I already tried running the program in different compatibility modes. So at this point I don't know what to do.

Here the critical event specs:

 

Problem signature

Problem Event Name: PCA2

Problem Signature 01: TS4CAS.exe

Problem Signature 02: 1.0.233.190

Problem Signature 03: The Sims™ 4 Create A Sim Demo

Problem Signature 04: The Sims™ 4 Create A Sim Demo

Problem Signature 05: Electronic Arts Inc.

Problem Signature 06: 200

Problem Signature 07: -1 OS Version: 6.1.7601.2.1.0.768.3

Locale ID: 1033 Files that help describe the problem appcompat.txt TabECAF.tmp

Message 78 of 99 (1,242 Views)

Re: Cas Demo Black Screen (with llama face)

Hero

Pity that didn't work for you.

 

At this point, I don't have another suggestion unfortunately.

Happy Gaming
Crin


Trennlinie


I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.

Please only contact me via PM when asked to do so.


Important Threads


Message 79 of 99 (1,208 Views)

Re: Cas Demo Black Screen (with llama face)

★★★★ Novice

I'm still having this problem as well despite a reinstall. I know no one currently knows any way to solve it, but I just want people to be aware that it's still a problem and hopefully it gets fixed soon.

Message 80 of 99 (1,195 Views)
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