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Cas Demo Black Screen (with llama face)

by sweetlady2809
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Original Post

Cas Demo Black Screen (with llama face)

[ Edited ]
★★★ Novice

Update (via EA_Nils): Many players had success following this post by redbadger22 (thanks!). If it does not help, please carefully read the instructions posted over here.

 

Everytime I open the demo I get this black screen and this llama face appears under cursor whenever i right click. I can't play it. Can someone help?

 

 

Message 1 of 99 (4,978 Views)

Re: Cas Demo Black Screen

Hero

DId you try reinstalling the demo ?

Happy Gaming
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.


Important Threads

Message 2 of 99 (4,889 Views)

Re: Cas Demo Black Screen

★★★ Novice

Nothing changed after reinstalling

Message 3 of 99 (4,886 Views)

Re: Cas Demo Black Screen

Hero

Are you the same user that posted this issue on the official forum ?

 

It's just so very weird.

 

Could you post your Computer's DxDiag?

To gather a DxDiag on your computer, please follow the steps here: http://answers.ea.com/t5/The-Sims-3/HOW-TO-DxDiag-for-Sims-3-PC-Only/td-p/1049584/

Happy Gaming
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.


Important Threads

Message 4 of 99 (4,881 Views)

Re: Cas Demo Black Screen

★★★ Novice

Nope I grabbed the pic from there. There's like 2 more persons who have same thing on that thread.

 

Here is the dxdiag

http://pastebin.com/ADpsdVTV

Message 5 of 99 (4,878 Views)

Re: Cas Demo Black Screen

Hero

Did you install the game in Turkish ?

 

Your computer is not the issue. That's way better than what I'm trying it on.

Happy Gaming
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.


Important Threads

Message 6 of 99 (4,866 Views)

Re: Cas Demo Black Screen

★★★ Novice

There's no Turkish option. I think problem is the game itself

Message 7 of 99 (4,809 Views)

Re: Cas Demo Black Screen

[ Edited ]
Community Manager

Hi,

 

Would you be comfortable changing your Windows User settings to English US for a quick test? (Turkish version)

The studio is currently investigating this issue and this could be helpful.

 

Cheers,

Nils

Message 8 of 99 (4,802 Views)

Re: Cas Demo Black Screen

★★★ Novice

Still getting the same problem

Message 9 of 99 (4,712 Views)

Re: Cas Demo Black Screen

Hero

Just curious, is the lama always in the same spot or does it change location ?

Happy Gaming
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.


Important Threads

Message 10 of 99 (4,692 Views)
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