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Re: Cas Demo Black Screen (with llama face)

by NocturnesRequiem
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Re: Cas Demo Black Screen (with llama face)

★★★★ Novice

The problem persists. I'm sure it's using the NVidia card/gpu because in addition to adding it to those programs, I have an option when right clicking to specficially use it over the Intel card. 

 

I updated the drivers for the Intel card as well and it's still not working. 

Message 91 of 99 (659 Views)

Re: Cas Demo Black Screen (with llama face)

Community Manager

@NocturnesRequiem Thanks for doing all that, I have passed your info on.

 

I understand that you are you able to use the right click to force it, I am just still not convinced that the programs actually do obey.

 

The only other thing that I can think off at the moment would be disabling the Intel HD chip altogether and hence forcing both OS and game to naturally use the Nvidia card. But this is advanced stuff, that we cannot recommend to everyone, it would just be up for testing if you are comfortable with playing around with it more (or have a friend that could assist you).

Message 92 of 99 (656 Views)

Re: Cas Demo Black Screen (with llama face)

Hero (Retired)

@EA_Nils  quick question if the card is AMD/ATI are the steps the same to follow except using the AMD path ?

 

i have one here with an AMD  http://answers.ea.com/t5/The-Sims-4/The-Sims-4-CAS-demo-isn-t-working/m-p/3304053#U3304053

Message 93 of 99 (653 Views)

Re: Cas Demo Black Screen (with llama face)

Community Manager

@rumbutter No, this is just for Nvidia. 

 

For AMD, check this link.

Message 94 of 99 (651 Views)

Re: Cas Demo Black Screen (with llama face)

Hero (Retired)

cheers again E_Nils *bookmarked to study later*

Message 95 of 99 (649 Views)

Re: Cas Demo Black Screen (with llama face)

★★★★ Novice

I disabled it but at that point the game presents a new error that says my graphics card doesn't meet the minimum requirements for the game. 

 

Which it (allegedly) totally does. 

Message 96 of 99 (616 Views)

Re: Cas Demo Black Screen (with llama face)

Hero

Could you post the content of your config.log (found in documents)

Happy Gaming
Crin


Trennlinie


I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.

Please only contact me via PM when asked to do so.


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Message 97 of 99 (588 Views)

Re: Cas Demo Black Screen (with llama face)

[ Edited ]
★★★★ Novice

@EA_Nils Im still having the same issue. Here is the information you asked for.

Spoiler
Spoiler

Version number: 9.4.20.386 - 292191

DxDIAG:

System:

 

Operating System: Windows 7 Home Premium 64-Bit (6.1, Build 7601)

Processor: AMD A6-4400M APU with Radeon (tm) HD Graphics (2 CPUS), ~2.7 GHz

Memory: 4096MB RAM

Display:

Name: AMD Radeon HD 7520G

Date: 4/17/2014 10:42:54 PM

 

 

 

Message 98 of 99 (539 Views)

Re: Cas Demo Black Screen (with llama face)

★★★★ Novice

No lllama face, but my screen goes black and the game crashes whenever I try to start it.

 

I have done everything listed to no avail D:

 

Version 9.4.22.2815 - 295318

 

dxdaig: http://pastebin.com/MqTVNLD4

 

 

 

 

Message 99 of 99 (343 Views)
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