July 2014
Another quick update: As stated above I updated my Windows and Origin yesterday and still got no luck at all, still getting the black screen with the llama picture. Anyway today I broke out a very old laptop (a 4 year old Toshiba which just scrapes in with the minimum requirements) and it ran perfect. The only thing that the old laptop doesn't have on it is sims 3, so I'm wondering if that might be part of the problem? I have no idea I'm just grasping at straws really. My own laptop is brand new and running way above what's needed so I really am at a loss as to why it wont work.
July 2014
i have this problem to
here is my dxdiag
and here is my config.log
I hope you can resolve this bug .
July 2014
Could it be possible that it's a windows 8 related problem? I recently downloaded the sims 2 collection and found out it wouldn't work with windows 8 which is what I'm running.
July 2014
I don't think it's a Windows 8 problem, because I have the same issue and I run XP.
I've had trouble installing .NET Framework 3 and above (Windows Update keeps telling me this is an important update I have to install) - I keep getting errors. Could this be contributing to the issue, I wonder?
July 2014
I'am on windows seven and i have also this problem.
July 2014 - last edited July 2014
Have you guys tried running it in compatibility mode?
I was getting the black screen but no Llama. Right clicked on the desktop item for the demo and did a troubleshoot compatibility.
July 2014
Yeah I tried that a while back and while it loaded faster, as soon as it got past the video part it went to the black screen and the llama pictures.
July 2014
Oh that sucks!!!
July 2014
i have windows 7 on my laptop. and updating everything fixed it. there were like 18 updates *whoops*
August 2014
Still no joy with this, tried running in compatibility mode for almost every option and still it's the same. I have sims 2 and sims 3 working perfectly fine with no problems at all so this is a complete mystery as to why it wont work. My system is fully updated as is Origin and everything else ( even installed all the optional updates as well).