Cas Demo Black Screen

[crinrict]

I think so too. I do hope they find the issue,

I wish more people would come here and give us their info.

[ReiraKurenai]

I have the same problem, and like sweetlady2809, my circumstances are pretty much the same - PC meets spec requirements, config file says the game does recognise my video card etc. I reinstalled and even reinstalled my drivers. I'm at a loss, and really hope a solution will be found soon.

[crinrict]

Thanks for posting. Could you post the content of your config.log ? I'm won't be able to help you but maybe it gives the devs enough info to find out what's wrong.

[kbearii]

Exact same issues. Black screen/ No gameplay/ Llama/ Newer system

if i cant even get the demo to work i won't purchase the real game...

config---

=== Application info ===
Name: Sims4
Version:
Build: Release
=== Rating info ===
GPU: 3 GPU Memory: 1 CPU: 3 RAM: 4 CPU Speed: 2394 Threading: 3
Adjusted CPU: 3391 RAM: 8074 Adjusted RAM: 7562 Cores: 4
=== Machine info ===
OS version: Windows 8.1 6.3.9600
OS prod type:
OS major ver: 6
OS minor ver: 3
OS SP major ver:
OS SP minor ver:
OS is 64Bit: 1
CPU: GenuineIntel
Brand: Intel(R) Core(TM) i7-4700HQ CPU @ 2.40GHz
Family: 6
Model: 12
Cores: 4
HT: 1
x64: 1
Memory: 8074MB
Free memory: 6554MB
VA space: 4095MB
User: 
Computer: 
=== Graphics device info ===
Number: 0
Name (driver): Intel(R) HD Graphics 4600
Name (database): 4th Gen Intel(R) Core processor graphics - Mobile Haswell GT2 [Found: 1, Supported: 1]
Vendor: Intel
Chipset: Vendor: 8086, Device: 0416, Board: 157d1043, Chipset: 0006
Driver: igdumdim32.dll, Version: 10.18.10.3379, GUID: D7B78E66-4756-11CF-C07E-7735BBC2C735
Driver version: 3379
Monitor: \\.\DISPLAY1
Texture memory: 32MB
Vertex program: 3.0
Pixel program: 3.0
Hardware TnL: 1
Opt. features: +sab +a8l8 +rgba16f +r32f +bc4 +bc5 -rawz +intz
=== Options ===
OptionsVersion 1
NumBoots 5
LightingQuality 1
GeneralReflections 1
ObjectQuality 1
VisualEffects 1
PostProcessing 0
TerrainQuality 1
EdgeSmoothing 0
SimQuality 1
ViewDistance 3
AdvancedRendering 1
VerticalSync 0
ResolutionWidth 1600
ResolutionHeight 900
ResolutionRefresh 60
SceneResolution 3
VisualQuality 2
FullScreen 1
WindowedFullScreen 0
AudioQuality 3
AudiutputMode 1
MasterLevel 255
VoiceLevel 255
SoundFXLevel 255
MusicLevel 255
MenuMusicLevel 255
UISoundSXLevel 255
AmbientLevel 255
FocusMute 1
VoiceMute 0
SoundFXMute 0
MusicMute 0
UIMute 0
AmbientMute 0
EdgeScrolling 1
EdgeScrollingWarning 1
EnableTelemetry 1
InvertHorizontalRotation 0
InvertVerticalRotation 0
AdvancedCamera 0
ScreenshotPostUI 0
VideoCaptureSize 1
VideoCaptureQuality 2
VideoCaptureSound 1
VideoCaptureTime 0
VideoCaptureHideUI 1
AutonomyHousehold 3
AutonomyDisabledForActiveSim 0
SimsSetAgeSpeed 1
SimsSetAgingEnabled 2
TradSocialMenuEnabled 0
MemoriesHelperEnabled 1
AutoAgeUnplayed 0
NPCReplacement 1
TutorialEnabled 1
ShowModListStartup 1
ScriptModsEnabled 0
ShowOnlineNotifications 1
AutoReconnect 1
OnlineAccess 1
DisableComments 0
=== Default Options ===
OptionsVersion 0
NumBoots 4294967295
LightingQuality 1
GeneralReflections 1
ObjectQuality 1
VisualEffects 1
PostProcessing 0
TerrainQuality 1
EdgeSmoothing 0
SimQuality 1
ViewDistance 3
AdvancedRendering 1
VerticalSync 0
ResolutionWidth 1600
ResolutionHeight 900
ResolutionRefresh 4294967295
SceneResolution 3
VisualQuality 2
FullScreen 0
WindowedFullScreen 0
AudioQuality 3
AudiutputMode 1
MasterLevel 255
VoiceLevel 255
SoundFXLevel 255
MusicLevel 255
MenuMusicLevel 255
UISoundSXLevel 255
AmbientLevel 255
FocusMute 1
VoiceMute 0
SoundFXMute 0
MusicMute 0
UIMute 0
AmbientMute 0
EdgeScrolling 1
EdgeScrollingWarning 1
EnableTelemetry 1
InvertHorizontalRotation 0
InvertVerticalRotation 0
AdvancedCamera 0
ScreenshotPostUI 0
VideoCaptureSize 1
VideoCaptureQuality 2
VideoCaptureSound 1
VideoCaptureTime 0
VideoCaptureHideUI 1
AutonomyHousehold 3
AutonomyDisabledForActiveSim 0
SimsSetAgeSpeed 1
SimsSetAgingEnabled 2
TradSocialMenuEnabled 0
MemoriesHelperEnabled 1
AutoAgeUnplayed 0
NPCReplacement 1
TutorialEnabled 1
ShowModListStartup 1
ScriptModsEnabled 0
ShowOnlineNotifications 1
AutoReconnect 1
OnlineAccess 1
DisableComments 0

dxdiag---

dxdiag -pastebin

[crinrict]

Thanks for this.

Atm there's no info. I hope that the CM can get some more info on it on Monday.

[ReiraKurenai]

Sorry for only replying now, but here is my config file in case it can help out resolving the issue.

Spoiler

=== Application info ===
Name: Sims4
Version:
Build: Release
=== Rating info ===
GPU: 3 GPU Memory: 3 CPU: 3 RAM: 3 CPU Speed: 2657 Threading: 3
Adjusted CPU: 3543 RAM: 3322 Adjusted RAM: 3322 Cores: 2
=== Machine info ===
OS version: Windows XP 5.1.2600
OS major ver: 5
OS minor ver: 1
OS SP major ver:
OS SP minor ver:
OS is 64Bit: 0
CPU: GenuineIntel
Brand: Intel(R) Core(TM)2 Duo CPU E6750 @ 2.66GHz
Family: 6
Model: 15
Cores: 2
HT: 0
x64: 1
Memory: 3322MB
Free memory: 2451MB
VA space: 2047MB
User: Administrator
Computer: OPTIMA-7EF866F4
=== Graphics device info ===
Number: 0
Name (driver): NVIDIA GeForce 9600 GT
Name (database): GeForce 9600 GT [Found: 1, Supported: 1]
Vendor: NVIDIA
Chipset: Vendor: 10de, Device: 0622, Board: 040110b0, Chipset: 00a1
Driver: nv4_disp.dll, Version: 6.14.13.3788, GUID: D7B71E3E-4562-11CF-CC7D-0C2400C2CB35
Driver version: 3788
Monitor: \\.\DISPLAY1
Texture memory: 512MB
Vertex program: 3.0
Pixel program: 3.0
Hardware TnL: 1
Opt. features: +sab +a8l8 +rgba16f +r32f +bc4 +bc5 -rawz +intz
=== Options ===
OptionsVersion 1
NumBoots 4294967295
LightingQuality 2
GeneralReflections 2
ObjectQuality 2
VisualEffects 2
PostProcessing 1
TerrainQuality 1
EdgeSmoothing 0
SimQuality 2
ViewDistance 3
AdvancedRendering 1
VerticalSync 0
ResolutionWidth 1280
ResolutionHeight 968
ResolutionRefresh 0
SceneResolution 3
VisualQuality 3
FullScreen 0
WindowedFullScreen 0
AudioQuality 3
AudiutputMode 1
MasterLevel 255
VoiceLevel 255
SoundFXLevel 255
MusicLevel 255
MenuMusicLevel 255
UISoundSXLevel 255
AmbientLevel 255
FocusMute 1
VoiceMute 0
SoundFXMute 0
MusicMute 0
UIMute 0
AmbientMute 0
EdgeScrolling 1
EdgeScrollingWarning 1
EnableTelemetry 1
InvertHorizontalRotation 0
InvertVerticalRotation 0
AdvancedCamera 0
ScreenshotPostUI 0
VideoCaptureSize 1
VideoCaptureQuality 2
VideoCaptureSound 1
VideoCaptureTime 0
VideoCaptureHideUI 1
AutonomyHousehold 3
AutonomyDisabledForActiveSim 0
SimsSetAgeSpeed 1
SimsSetAgingEnabled 2
TradSocialMenuEnabled 0
MemoriesHelperEnabled 1
AutoAgeUnplayed 0
NPCReplacement 1
TutorialEnabled 1
ShowModListStartup 1
ScriptModsEnabled 0
ShowOnlineNotifications 1
AutoReconnect 1
OnlineAccess 1
DisableComments 0
=== Default Options ===
OptionsVersion 0
NumBoots 4294967295
LightingQuality 2
GeneralReflections 2
ObjectQuality 2
VisualEffects 2
PostProcessing 1
TerrainQuality 1
EdgeSmoothing 0
SimQuality 2
ViewDistance 3
AdvancedRendering 1
VerticalSync 0
ResolutionWidth 1385
ResolutionHeight 1039
ResolutionRefresh 4294967295
SceneResolution 3
VisualQuality 3
FullScreen 0
WindowedFullScreen 0
AudioQuality 3
AudiutputMode 1
MasterLevel 255
VoiceLevel 255
SoundFXLevel 255
MusicLevel 255
MenuMusicLevel 255
UISoundSXLevel 255
AmbientLevel 255
FocusMute 1
VoiceMute 0
SoundFXMute 0
MusicMute 0
UIMute 0
AmbientMute 0
EdgeScrolling 1
EdgeScrollingWarning 1
EnableTelemetry 1
InvertHorizontalRotation 0
InvertVerticalRotation 0
AdvancedCamera 0
ScreenshotPostUI 0
VideoCaptureSize 1
VideoCaptureQuality 2
VideoCaptureSound 1
VideoCaptureTime 0
VideoCaptureHideUI 1
AutonomyHousehold 3
AutonomyDisabledForActiveSim 0
SimsSetAgeSpeed 1
SimsSetAgingEnabled 2
TradSocialMenuEnabled 0
MemoriesHelperEnabled 1
AutoAgeUnplayed 0
NPCReplacement 1
TutorialEnabled 1
ShowModListStartup 1
ScriptModsEnabled 0
ShowOnlineNotifications 1
AutoReconnect 1
OnlineAccess 1
DisableComments 0

[Cullenzchik]

Having the same problem as everyone else here. The demo itself takes around 20 minutes to actually open before I get the Sims 4 screen and intro video, after that it becomes a black screen which doesn't change at all and I get the little llama picture if I right click in certain areas of the screen. I left the demo running in the hope it was just slow but after an hour and a half nothing had changed. I did notice (while getting the info you have asked others for) that one of the files had sims3package at the end of it, I'm not sure if that makes a difference but I would have thought it shouldn't be installing as anything to do with the sims 3. ( I am not the most technical person so I just thought I would mention that.). Here is hopefully the info needed ....

CONFIG

DXDiag 

Computer Specs.

[Cullenzchik]

Just a quick add on, I went into my documents and the Electronic Arts folder to peek inside the demo one and a couple of the files are definitely showing as Sims3 packages. I'm wondering if this might be the problem and if anyone else has it?

[crinrict]

Thanks for all that extra info.

I haven't heard any news. Sorry

[sweetlady2809]

Still not fixed with the latest update. This is getting annoying. I don't think I will be buying Sims 4.