Cant load saved game

[jennaHart1986]

Hello

When i click on load and select my household it takes me to the map, when i click on play household it takes me to create a sim and i cant play the selected household. Please help, i have already tried the following and it didn't help.

Try going into your Documents folder, and then open up Electronic Arts. Move The Sims 4 folder located here to your desktop (it has all of your save progress). Try playing with a new game to see if the issue still persists. This is a temporary fix that has worked for a lot of other players,and will allow you to play The Sims 4 again, but not with the Sims and families you've already created,

Some players have also had some luck restoring their old saves with the following process, but it's kind of tedious:

1. Navigate to Documents > Electronic Arts
2. Click and drag The Sims 4 to your desktop
3. Start a new Sims 4 game briefly, then save and quit the game
4. Navigate back to Documents > Electronic Arts
5. Delete the new The Sims 4 folder located there and empty your Recycle Bin
6. Navigate to your desktop and make a copy of The Sims 4 folder located there (this is an extra back-up)
7. Move The Sims 4 back into Documents > Electronic Arts
8. Open The Sims 4 folder and then open 'saves'
9. Inside of saves, delete Slot_00000001.save
10. Rename Slot_00000001.save.ver0 to Slot_00000001.save
11. Launch The Sims 4 game again

Any other ideas?

Kind regards

[kreatora · Accepted solution]

@jennaHart1986

These instructions that you mention here are inaccurate.
Go to Documents/ElectronicArts - inside will be The Sims4 folder

Step 1. Rename The Sims4 folder to "The Sims4 old"
Step 2. Fix the game in Origin
Origin/ My games library - right-click on TS4 - option "Repair game"
You have to wait until Origin will fix all packs, not only the base game.
Step 3. Turn on the game - a new game folder will be created and you will have two - one old, one new
Step 4. Check if you still have this problem in the newly created game folder. Start a new game with random sims and play by 5 minutes.
If the problem disappeared
Step 5. Delete in the new game folder following folders:
"saves" and Tray.
Step 6. Go to "The Sims 4 old" folder and copy - your "saves " folder.
Step. 7. Paste this folder in a newly created game folder.
Step 8. Do the same with Tray folder and TrayDeleteItems file
If you don't have mods and CC skip next step
Step 9. Check if there are newly updated version mods you are using.

Then copy and paste your mods and CC from the old mods folder to the new one. First copy the scripts mods every time checking if the game is working properly. If you have a lot of CC try 50/50 method ( divide your CC into smaller batches for example 50 pieces in one subfolder and check these subfolders one by one)
Step. 10. Launch the game and check if this problem disappeared.
The last step - delete The Sims4 old folder.
Your saves and library will be not changed or damaged

I don't work for EA

[kreatora · Accepted solution]

@jennaHart1986

These instructions that you mention here are inaccurate.
Go to Documents/ElectronicArts - inside will be The Sims4 folder

Step 1. Rename The Sims4 folder to "The Sims4 old"
Step 2. Fix the game in Origin
Origin/ My games library - right-click on TS4 - option "Repair game"
You have to wait until Origin will fix all packs, not only the base game.
Step 3. Turn on the game - a new game folder will be created and you will have two - one old, one new
Step 4. Check if you still have this problem in the newly created game folder. Start a new game with random sims and play by 5 minutes.
If the problem disappeared
Step 5. Delete in the new game folder following folders:
"saves" and Tray.
Step 6. Go to "The Sims 4 old" folder and copy - your "saves " folder.
Step. 7. Paste this folder in a newly created game folder.
Step 8. Do the same with Tray folder and TrayDeleteItems file
If you don't have mods and CC skip next step
Step 9. Check if there are newly updated version mods you are using.

Then copy and paste your mods and CC from the old mods folder to the new one. First copy the scripts mods every time checking if the game is working properly. If you have a lot of CC try 50/50 method ( divide your CC into smaller batches for example 50 pieces in one subfolder and check these subfolders one by one)
Step. 10. Launch the game and check if this problem disappeared.
The last step - delete The Sims4 old folder.
Your saves and library will be not changed or damaged

I don't work for EA

[jennaHart1986]

Thank you, it is now working

[kreatora]

@jennaHart1986

Glad it worked for you.
Have a great time with your sims

[Hotcocoinjuly]

This didn't work for me. I am having the same issue and a new sims 4 games folder did not create in the electronic arts folder after I repaired it. This is frustrating. 

[puzzlezaddict]

@Hotcocoinjuly  To get a clean Sims 4 folder, you do need to launch the game at least once after moving the old folder.  If you've done that and still don't see one, the game may be reading a different folder than the one that was in the place you've been looking.  Here's how to find the folder:

https://sims4.crinrict.com/eng/2018/07/how-to-find-your-user-folder/

Once you know where it is, the advice in the earlier post still applies.

[jordynskye08]

Same here !!! I am about to just give up ! I mean the advice given could be a little nicer from certain people !

[puzzlezaddict]

@jordynskye08  If you'd like to troubleshoot a specific issue, there are plenty of people here willing to help.  Please create a new thread describing the issue and the steps, if any, you've taken that haven't worked.  That way, people won't suggest fixes you've already tried.

[SummerRaineLove]

This worked for me! My issue was every time I tried opening my save file it would open my boyfriend’s save file. This worked perfectly so far!