November 2017
Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What expansions, game packs, and stuff packs do you have installed? Cats & Dogs, City Living, Get Together, Vampires, Outdoor Retreat.
Steps: How can we find the bug ourselves? Click on the active sims cellphone. Click the travel.. option. Select sims (optional) and continue
What happens when the bug occurs? Nothing happens, the travel interaction goes away.
What do you expect to see? A loading screen to then the map with the selected sim(s) on screen.
Have you installed any customization with the game, e.g. Custom Content or Mods? Not now. I've removed them.
Did this issue appear after a specific patch or change you made to your system? Yes
Please describe the patch or change you made. I just updated The Sims 4 to the newest patch released on the 15th. I also just installed Sims 4 Cats and Dogs.
I have attached my dxdiag file.
I tried this action with another family to make sure it wasn't due to having a pet on the lot, and that is when my game crashed.
- Reopened after crash, tried to travel with original family with pet and it crashed.
Solved! Go to Solution.
November 2017
Hi @panpan6222
Try resetting your user files as described in the factory reset described in this post: http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199
You won't loose anything. Just make sure to not delete any files and make a backup.
After renaming, repair your game by right clicking on the game in Origin.
Try on a new game with nothing added back first (start new game). If it works, put back your save game and try again. If it still works, you can start putting stuff back.
The rest does not need putting back, cause they are mostly cache files that recreate or log files that are not needed for the game.
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
November 2017
Hi @panpan6222
Try resetting your user files as described in the factory reset described in this post: http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199
You won't loose anything. Just make sure to not delete any files and make a backup.
After renaming, repair your game by right clicking on the game in Origin.
Try on a new game with nothing added back first (start new game). If it works, put back your save game and try again. If it still works, you can start putting stuff back.
The rest does not need putting back, cause they are mostly cache files that recreate or log files that are not needed for the game.
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
November 2017 - last edited November 2017
EDITED: Okay I will try that solution. Unfortunately my external drive is broken, is there another way to backup files? Can I just move them to another space on my computer? Okay saw you can just move them to another location. I'll update in a few.
November 2017
I see your Graphics driver is very old. You should visit AMD and upgrade to the latest that are less than one month old.
November 2017
So everything worked until I put my CC back in, which is weird, because I was testing it earlier without CC and the issue happened.
I removed mods first, I guess i'll have to see if I have any bad CC.
My only problem is that I played this same sim and household days ago, the only thing I added was a dog. No new CC or anything.
November 2017 - last edited November 2017
@jpkarlsen wrote:
I see your Graphics driver is very old. You should visit AMD and upgrade to the latest that are less than one month old.
Ok thanks for noticing. I don't think that relates to the bug issue i'm having, though.
November 2017
A lot of cc/mods have been outdated with the c&d patch and need updating. Sims4Studio has batch fixes for most cc issues now. You can google that. You'll be using the program at your own risk as it's third party.
Here's a list of broken stuff: http://forums.thesims.com/en_US/discussion/928106/broken-mods-cats-and-dogs-nov-2017/p1
The list is not complete so there might be other mods causing issues.
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
November 2017
Yeah thankfully I already had it and need to check. Thanks so much!