August 2014
I can't Play Sims 4- CAS. it shows me this message
[img]http://i60.tinypic.com/wwhh5z.png[/img]
here's my dxdiag
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System Information
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Time of this report: 8/23/2014, 17:24:36
Machine name: ANISHA
Operating System: Windows 8 64-bit (6.2, Build 9200) (9200.win8_rtm.120725-1247)
Language: English (Regional Setting: English)
System Manufacturer: GBT___
System Model: GBTUACPI
BIOS: Award Modular BIOS v6.00PG
Processor: Intel(R) Core(TM)2 Duo CPU E7500 @ 2.93GHz (2 CPUs), ~2.1GHz
Memory: 6142MB RAM
Available OS Memory: 6142MB RAM
Page File: 2060MB used, 10226MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: 120 DPI (125 percent)
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.02.9200.16384 64bit Unicode
DxDiag Previously: Crashed in system information (stage 3). Re-running DxDiag with "dontskip" command line parameter or choosing not to bypass information gathering when prompted might result in DxDiag successfully obtaining this information
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DxDiag Notes
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Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Sound Tab 2: No problems found.
Input Tab: No problems found.
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DirectX Debug Levels
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Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)
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Display Devices
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Card name: AMD Radeon HD 7700 Series
Manufacturer: Advanced Micro Devices, Inc.
Chip type: AMD Radeon Graphics Processor (0x6837)
DAC type: Internal DAC(400MHz)
Device Type: Full Device
Device Key: Enum\PCI\VEN_1002&DEV_6837&SUBSYS_E228174B&REV_00
Display Memory: 4847 MB
Dedicated Memory: 2032 MB
Shared Memory: 2815 MB
Current Mode: 1600 x 900 (32 bit) (60Hz)
Monitor Name: SyncMaster B2030/ B2055PLUS(Digital)
Monitor Model: SMB2030
Monitor Id: SAM063D
Native Mode: 1600 x 900(p) (60.000Hz)
Output Type: DVI
Driver Name:
August 2014
Windows 8 can be very unstable, and I'd first recommend updating to Windows 8.1. Here's an article that can walk you through how to do that: http://windows.microsoft.com/en-us/windows-8/update-from-windows-8-tutorial
As far as the rest of your specs go, everything looks pretty great. The next step would be to uninstall the demo and run a cleaner (or if you're comfortable scouring your registry yourself, go for it). Then I'd reinstall it and give it another go.
Here's an article about CCleaner, which is the software cleaner I would recommend: http://help.ea.com/en/article/how-to-use-ccleaner-to-fix-pc-issues/