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Re: Cannot open Sims 4 CAS

by CitrusViking

Original Post

Cannot open Sims 4 CAS

★★★★ Novice

I can't Play Sims 4- CAS. it shows me this message






here's my dxdiag


System Information
Time of this report: 8/23/2014, 17:24:36
       Machine name: ANISHA
   Operating System: Windows 8 64-bit (6.2, Build 9200) (9200.win8_rtm.120725-1247)
           Language: English (Regional Setting: English)
System Manufacturer: GBT___
       System Model: GBTUACPI
               BIOS: Award Modular BIOS v6.00PG
          Processor: Intel(R) Core(TM)2 Duo CPU     E7500  @ 2.93GHz (2 CPUs), ~2.1GHz
             Memory: 6142MB RAM
Available OS Memory: 6142MB RAM
          Page File: 2060MB used, 10226MB available
        Windows Dir: C:\Windows
    DirectX Version: DirectX 11
DX Setup Parameters: Not found
   User DPI Setting: 120 DPI (125 percent)
 System DPI Setting: 96 DPI (100 percent)
    DWM DPI Scaling: Disabled
     DxDiag Version: 6.02.9200.16384 64bit Unicode
  DxDiag Previously: Crashed in system information (stage 3). Re-running DxDiag with "dontskip" command line parameter or choosing not to bypass information gathering when prompted might result in DxDiag successfully obtaining this information

DxDiag Notes
      Display Tab 1: No problems found.
        Sound Tab 1: No problems found.
        Sound Tab 2: No problems found.
          Input Tab: No problems found.

DirectX Debug Levels
Direct3D:    0/4 (retail)
DirectDraw:  0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay:  0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow:  0/6 (retail)

Display Devices
          Card name: AMD Radeon HD 7700 Series
       Manufacturer: Advanced Micro Devices, Inc.
          Chip type: AMD Radeon Graphics Processor (0x6837)
           DAC type: Internal DAC(400MHz)
        Device Type: Full Device
         Device Key: Enum\PCI\VEN_1002&DEV_6837&SUBSYS_E228174B&REV_00
     Display Memory: 4847 MB
   Dedicated Memory: 2032 MB
      Shared Memory: 2815 MB
       Current Mode: 1600 x 900 (32 bit) (60Hz)
       Monitor Name: SyncMaster B2030/ B2055PLUS(Digital)
      Monitor Model: SMB2030
         Monitor Id: SAM063D
        Native Mode: 1600 x 900(p) (60.000Hz)
        Output Type: DVI
        Driver Name:


Message 1 of 2 (107 Views)

Re: Cannot open Sims 4 CAS

★★★ Guide

Windows 8 can be very unstable, and I'd first recommend updating to Windows 8.1. Here's an article that can walk you through how to do that:

As far as the rest of your specs go, everything looks pretty great. The next step would be to uninstall the demo and run a cleaner (or if you're comfortable scouring your registry yourself, go for it). Then I'd reinstall it and give it another go.

Here's an article about CCleaner, which is the software cleaner I would recommend:

Message 2 of 2 (97 Views)

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