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Cannot log into Sims 3 Launcher

by LillyPutian
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Cannot log into Sims 3 Launcher

★★★★ Novice

I cannot log into the Launcher.

 

I can - Log into Origin and Log into my Store Account.  I can view my purchases, but cannot download them.

 

I have unstalled old versions of Java and installed the latest version.

I have tried this on Chrome, IE, and Modzilla - my caches were clear.

I have updated to the latest version of Sims 3 - version 1.67.2 

 

I clear the caches in my game regularly.  My email file is fine.

 

I run the game on Windows and have disk versions of the game and all the expansions.  I use the exe file to launch the game.

 

My son bought me a world for Christmas, that I cannot download.  It shows in my purchase history.

 

Your help is greatly appreciated.

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