October 2020
Yesterday, I opened my Sims 4 game and the screen blinked to white, then would not load. It was working fine two days ago.
I did just download the Free Holiday Pack and I don't know if that had anything to do with it.
I have uninstalled and reinstalled the game twice, and on the advice of tech support, cleared my cache and deleted folders. None of that helped.
Solved! Go to Solution.
October 2020
@allyn211 Thank you for uploading the DxDiag, after reviewing it I can make a few recommendations to perform in order to try and help Sims run again on your device, One thing I also wanted to confirm are you running any CC with your game?
*Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
*Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
*XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.
October 2020
@allyn211 Can you upload a DxDiag report from your device so we can take a look further into this?
*Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
*Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
*XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.
October 2020
Can you tell me how to do that?
October 2020
@allyn211 Thank you for uploading the DxDiag, after reviewing it I can make a few recommendations to perform in order to try and help Sims run again on your device, One thing I also wanted to confirm are you running any CC with your game?
*Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
*Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
*XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.