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Re: Cannot Log In to Store Purchase History or Sims Launcher

by AmeSylph
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Cannot Log In to Store Purchase History or Sims Launcher

★★★★ Novice

I reinstalled Sims 3 (and expansions) from scratch yesterday. I found that I was unable to login to the launcher or through the game. At that point I deleted my Sims 3 folder and started from zero content and was still unable to log in.

 

I tried logging in directly at store.thesims3.com. I can log in there and in Origin but if I try to go to Purchase History (so I can redownload my old content) it asks me to login again and then says "Be right back! Our site appears to be down right now."

 

I have updated Java and Air. I have cleared my Chrome cache and tried again. I have tried logging in in IE. I have tried logging in from a different computer. The behavior is always the same and always only in the Store and Launcher locations (other Origin locations...like this one...are fine.

 

Is the specific site for Sims 3 stuff actually down or is there something I'm missing?

 

Thanks!

Message 1 of 3 (68 Views)

Accepted Solution

Re: Cannot Log In to Store Purchase History or Sims Launcher

Hero

Contact a game advisor to have your account checked

 

 

Game advisors can be found through live chat.

 

  1. https://help.ea.com/en/contact-us/ 
  2. Click on the orange NEXT button
  3. Select a platform
  4. Click on the orange NEXT button
  5. Select a topic and describe your problem in a few words
  6. Click on the orange NEXT button
  7. Click Chat Now to chat with a Game Advisor

In Details here: How to contact a Game Advisor using the new EA Help page

Happy Gaming
Crin


Trennlinie


I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.

Please only contact me via PM when asked to do so.


Important Threads


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Message 2 of 3 (69 Views)

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Re: Cannot Log In to Store Purchase History or Sims Launcher

Hero

Contact a game advisor to have your account checked

 

 

Game advisors can be found through live chat.

 

  1. https://help.ea.com/en/contact-us/ 
  2. Click on the orange NEXT button
  3. Select a platform
  4. Click on the orange NEXT button
  5. Select a topic and describe your problem in a few words
  6. Click on the orange NEXT button
  7. Click Chat Now to chat with a Game Advisor

In Details here: How to contact a Game Advisor using the new EA Help page

Happy Gaming
Crin


Trennlinie


I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.

Please only contact me via PM when asked to do so.


Important Threads


Message 2 of 3 (70 Views)
Highlighted

Re: Cannot Log In to Store Purchase History or Sims Launcher

★★★★ Novice

For whatever reason, resetting my password again resolved the login issues.

Message 3 of 3 (56 Views)
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