August 2014
I reinstalled Sims 3 (and expansions) from scratch yesterday. I found that I was unable to login to the launcher or through the game. At that point I deleted my Sims 3 folder and started from zero content and was still unable to log in.
I tried logging in directly at store.thesims3.com. I can log in there and in Origin but if I try to go to Purchase History (so I can redownload my old content) it asks me to login again and then says "Be right back! Our site appears to be down right now."
I have updated Java and Air. I have cleared my Chrome cache and tried again. I have tried logging in in IE. I have tried logging in from a different computer. The behavior is always the same and always only in the Store and Launcher locations (other Origin locations...like this one...are fine.
Is the specific site for Sims 3 stuff actually down or is there something I'm missing?
Thanks!
Solved! Go to Solution.
August 2014
Contact a game advisor to have your account checked
Game advisors can be found through live chat.
In Details here: How to contact a Game Advisor using the new EA Help page
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
August 2014
Contact a game advisor to have your account checked
Game advisors can be found through live chat.
In Details here: How to contact a Game Advisor using the new EA Help page
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
August 2014
For whatever reason, resetting my password again resolved the login issues.