Cannot Log In to Store Purchase History or Sims Launcher

[AmeSylph]

I reinstalled Sims 3 (and expansions) from scratch yesterday. I found that I was unable to login to the launcher or through the game. At that point I deleted my Sims 3 folder and started from zero content and was still unable to log in.

I tried logging in directly at store.thesims3.com. I can log in there and in Origin but if I try to go to Purchase History (so I can redownload my old content) it asks me to login again and then says "Be right back! Our site appears to be down right now."

I have updated Java and Air. I have cleared my Chrome cache and tried again. I have tried logging in in IE. I have tried logging in from a different computer. The behavior is always the same and always only in the Store and Launcher locations (other Origin locations...like this one...are fine.

Is the specific site for Sims 3 stuff actually down or is there something I'm missing?

Thanks!

[crinrict · Accepted solution]

Contact a game advisor to have your account checked

Game advisors can be found through live chat.

1. https://help.ea.com/en/contact-us/ 
2. Click on the orange NEXT button
3. Select a platform
4. Click on the orange NEXT button
5. Select a topic and describe your problem in a few words
6. Click on the orange NEXT button
7. Click Chat Now to chat with a Game Advisor
   

In Details here: How to contact a Game Advisor using the new EA Help page

[crinrict · Accepted solution]

Contact a game advisor to have your account checked

Game advisors can be found through live chat.

1. https://help.ea.com/en/contact-us/ 
2. Click on the orange NEXT button
3. Select a platform
4. Click on the orange NEXT button
5. Select a topic and describe your problem in a few words
6. Click on the orange NEXT button
7. Click Chat Now to chat with a Game Advisor
   

In Details here: How to contact a Game Advisor using the new EA Help page

[AmeSylph]

For whatever reason, resetting my password again resolved the login issues.