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Re: Cannot Connect to EA servers Sims 4

by EA_Francois
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Original Post

Cannot Connect to EA servers Sims 4

★★★★ Novice

I downloaded and installed Sims 4, but any time I press "Play" or double-click the Sims 4 icon, it brings me to a screen that says "Error. We are unable to connect to EA servers to activate The Sims 4 Limited Edition on this computer using your account. Please try again later."  

Message 1 of 16 (3,984 Views)

Re: Cannot Connect to EA servers Sims 4

★★★ Newbie

Has anyone addressed this origin??

Message 2 of 16 (3,866 Views)

Re: Cannot Connect to EA servers Sims 4

★★★★ Novice

I also have this problem. Can I ask where you are in the world geographically? Do you use VPN

Message 3 of 16 (3,831 Views)

Re: Cannot Connect to EA servers Sims 4

★★★★ Novice

I'm in the U.S. The game got released to us on the 1st. I didnt need a VPN

Message 4 of 16 (3,787 Views)

Re: Cannot Connect to EA servers Sims 4

★★★★ Novice

I have about 4 times today, 3 yesterday. No answers. 

Message 5 of 16 (3,786 Views)

Re: Cannot Connect to EA servers Sims 4

Community Manager (retired)
@kasha2014
@hycinthus
@vmstreeb

This may be caused by your host files having data preventing it from connecting to Origin. Check this article to find out how to reset it:

http://support.microsoft.com/kb/972034
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Message 6 of 16 (3,778 Views)

Re: Cannot Connect to EA servers Sims 4

★★★★ Novice

Just tried that, and it didn't work. 

Message 7 of 16 (3,765 Views)
Highlighted

Re: Cannot Connect to EA servers Sims 4

Community Manager (retired)

Moving on, try the following:

 

Windows 7
  1. Hold down the Windows key and press R. (This will open the Run dialogue.)
  2. Type cmd and press Enter. (This will open a command prompt.)
  3. Type ipconfig /flushdns and press Enter.
  4. Type ipconfig /registerdns and press Enter.
  5. Type ipconfig /release and press Enter.
  6. Type ipconfig /renew and press Enter.
  7. Type netsh winsock reset and press Enter.
  8. Reboot the computer.

 Also make sure that Origin and The Sims 4 are added to the white lists of both your antivirus and firewall.

 

If neither of these help, try the steps provided in this article:

 

http://help.ea.com/en/article/connection-issues-with-origin/

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If it answered your question, click "Accept as solution". Thanks!
Message 8 of 16 (3,761 Views)

Re: Cannot Connect to EA servers Sims 4

★★★★ Novice

tried all of the commands, didn't work. Did everything that i was instucted through the link, nothing worked. Then I uninstalled and reinstalled Orgin, but because its offline I cant log in now. 

Message 9 of 16 (3,735 Views)

Re: Cannot Connect to EA servers Sims 4

[ Edited ]
★★★★ Novice

@EA_Francois

@Kasha2014

 

"""

Windows 7
  1. Hold down the Windows key and press R. (This will open the Run dialogue.)
  2. Type cmd and press Enter. (This will open a command prompt.)
  3. Type ipconfig /flushdns and press Enter.
  4. Type ipconfig /registerdns and press Enter.
  5. Type ipconfig /release and press Enter.
  6. Type ipconfig /renew and press Enter.
  7. Type netsh winsock reset and press Enter.
  8. Reboot the computer."""

 

 

Before I do this, May I ask what does this do to my computer?  WIll it make permanent change or anything?

Message 10 of 16 (3,712 Views)
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