October 2019
Hello everyone! I have a laptop, I needed to reinstall Windows on 64 bit. After reinstalling the system, Sims does not start with this error: Can't start The Sims 4 with the video card in this system (everything was fine before reinstalling). What drivers do I need to install?
Solved! Go to Solution.
October 2019
@FeeFort Don't worry about the wait; it's totally fine.
Your graphics card is in fact in the Sims 4 database, but the driver for your card is ten years old. It looks like Dell has a driver from 2016 for your particular model laptop and Windows 7.
https://www.dell.com/support/home/us/en/19/product-support/product/inspiron-15r-n5110/drivers
Click "Show all 42 downloads," then scroll down to the Intel HD Graphics 3000 video driver, dated May 2016. Or, if you prefer, you can go through Dell's Russian support page. I can't tell you exactly how to do it, since I don't speak a word of Russian, but you should be able to enter your serial number to identify your laptop, then go to Support, then Drivers and Downloads.
October 2019
@FeeFort That depends on the graphics card in your laptop. Please run a dxdiag and attach it to a post.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
October 2019
@FeeFort Don't worry about the wait; it's totally fine.
Your graphics card is in fact in the Sims 4 database, but the driver for your card is ten years old. It looks like Dell has a driver from 2016 for your particular model laptop and Windows 7.
https://www.dell.com/support/home/us/en/19/product-support/product/inspiron-15r-n5110/drivers
Click "Show all 42 downloads," then scroll down to the Intel HD Graphics 3000 video driver, dated May 2016. Or, if you prefer, you can go through Dell's Russian support page. I can't tell you exactly how to do it, since I don't speak a word of Russian, but you should be able to enter your serial number to identify your laptop, then go to Support, then Drivers and Downloads.
October 2019
Thanks! ^_^