Can’t run with the Video Card in this System

[Kristiyan2301]

I just bought the Sims 4 and when I tried to run it, It comes up with this error. I tried disabling Origin in game and it still gives me the same error. I checked and my system does meet the recommended and minimal requirements.

This is the dixDiag: http://pastebin.com/KFA4xyRJ

[crinrict · Accepted solution]

Marking this as solved as the issue was resolved in the other thread Phantom linked

[TheSuperWolf100]

your using a NVIDIA GeForce GTX 970 that should run the game

1.  Display Memory: 8104 MB
2.    Dedicated Memory: 4058 MB
3. Intel(R) Core(TM) i7-4790 CPU @ 3.60GHz (8 CPUs), ~3.6GHz
4. that passes for sims 4 thats odd it doesn't play it

[TheSuperWolf100]

There is two reasons for this error

• Issue with Origin in Game
• Your graphics drivers are outdated
• You have a dual graphics card system
• Your card doesn't meet the minimum requirements of the game

Solutions you can try

• Try deactivating Origin In Game: http://sims4.crinrict.com/en/2014/09/deactivate-origin-in-game/
• Make sure your drivers are updated
• Make sure the game runs on the card and not the chip: http://sims4.crinrict.com/en/2014/09/graphics-cardintel-chip-dual-systems/
• Post your Computer's DxDiag for checking
  
  To gather a DxDiag on your computer, please follow the steps here: http://answers.ea.com/t5/The-Sims-3/HOW-TO-DxDiag-for-Sims-3-PC-Only/td-p/1049584/
  
  You can attach the txt file to your post directly.

View in thread

[TheSuperWolf100]

There is two reasons for this error

• Issue with Origin in Game
• Your graphics drivers are outdated
• You have a dual graphics card system
• Your card doesn't meet the minimum requirements of the game

Solutions you can try

• Try deactivating Origin In Game: http://sims4.crinrict.com/en/2014/09/deactivate-origin-in-game/
• Make sure your drivers are updated
• Make sure the game runs on the card and not the chip: http://sims4.crinrict.com/en/2014/09/graphics-cardintel-chip-dual-systems/
• Post your Computer's DxDiag for checking
  
  To gather a DxDiag on your computer, please follow the steps here: http://answers.ea.com/t5/The-Sims-3/HOW-TO-DxDiag-for-Sims-3-PC-Only/td-p/1049584/
  
  You can attach the txt file to your post directly.

[TheSuperWolf100]

i can play sims 4 with 1gb vram with my onboard graphics on high settings 

[Kristiyan2301]

I have just updated all of my drivers and are all up to date, origin in game is disabled. I couldn't figure out how to make sure that the game is using my graphics card because the nvidia control panel doesn't give me the 2nd step that is shown in the post

[TheSuperWolf100]

Does the game work or are you getting the same error?

[Kristiyan2301]

Same error...

[TheSuperWolf100]

Show me your nivida control panel please 

[Kristiyan2301]

This is it

[Phantomlover1717]

Try the solutions on this page:
http://sims4.crinrict.com/en/2014/09/cant-run-with-the-video-card-in-this-system/