December 2017
I also tried all the advice found above and elsewhere on the net to no avail. I eventually fixed the issue by checking "Disable full-screen optimisations" in the Compatibility properties tab in Explorer. The file to change is TS4_x64.exe (or TS4.exe for 32-bit Windows, presumably...) in C:\Program Files (x86)\Origin Games\The Sims 4\Game\Bin. Screenshot attached.
December 2017
thanks for that info. That's interesting and would explain why some people have luck running the game in windowed mode but not in full screen.
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
December 2017
What is odd is that this problem just developed overnight. I've had The Sims 4 running happily for months until it suddenly stopped working a couple of weeks ago (my kids tell me). Presumably a software update from EA or MS or Nvidia broke it.
January 2018
I'm having the same problem, my Sims 4 worked just fine for a whole year but suddenly a few months ago it just kept giving me that same error and I haven't been able to fix it, no matter what I try. This is really frustrating.
January 2018
Please post a DxDiag:
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
Updates in the game might cause this if your under system requirements. If you're not, a change in the computer might cause this. If I can look at your specs I might be able to tell you something about it
January 2018
January 2018
You might have another version of windows, please post a DxDiag:
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
March 2018
Sorry to necro an old post, but I'm having this exact problem. It started after Origin's most recent update and I've been unable to run the Sims 4 since. I'm quite certain that my computer meets all system requirements and I've updated my AMD drivers. I've also tried disabling the full-screen optimizations and have run a repair on the game. Won't seem to run in either full-screen mode or windowed mode.
Attached my dxdiag here. Please help!
March 2018
Here's a few more suggestions (in case you haven't already tried those)
please try the following things
Test after each step
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
March 2018
Looks like I had to uninstall and reinstall my drivers. Thank you so much!