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Can't run The Sims 4 with the video card in this system. [0e6d1221:1df4e8dc:8001

by MiddleEarthFan1
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Can't run The Sims 4 with the video card in this system. [0e6d1221:1df4e8dc:8001

★★★★★ Newbie

So, this happened not to recently when I tried to play the Sims 4 after an update and got the error: Can't run The Sims 4 with the video card in this system. Please check that the video card meets the minimum specifications and that the latest video drivers are installed 
[0e6d1221:1df4e8dc:80010000:00000000]

I really want to be able to play the Sims 4 on my computer and in need of aid. Here is myDxDig in the links and I hope it doesn't come to the worse that I can't play it on my computer.

 

Message 1 of 38 (34,499 Views)

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Re: Can't run The Sims 4 with the video card in this system. [0e6d1221:1df4e8dc:

[ Edited ]

Give these a try:
http://sims4.crinrict.com/en/2014/09/cant-run-with-the-video-card-in-this-system/

 

You have the Intel(R) HD Graphics 5500. Which should run the game on a medium setting.

Anyways give the solution a try. 

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Message 2 of 38 (51,588 Views)

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Re: Can't run The Sims 4 with the video card in this system. [0e6d1221:1df4e8dc:

[ Edited ]

Give these a try:
http://sims4.crinrict.com/en/2014/09/cant-run-with-the-video-card-in-this-system/

 

You have the Intel(R) HD Graphics 5500. Which should run the game on a medium setting.

Anyways give the solution a try. 

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do not work for EA

 

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Message 2 of 38 (51,589 Views)

Re: Can't run The Sims 4 with the video card in this system. [0e6d1221:1df4e8dc:

★★★★★ Newbie

What should I do from the recommendations because I removed the Origin in game and tried to update the Intel Graphic card and it was unsuccessful.

Message 3 of 38 (34,457 Views)
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Re: Can't run The Sims 4 with the video card in this system. [0e6d1221:1df4e8dc:

@MiddleEarthFan1 did it end up working? If you have issues with installing the drivers for Intel, contact Intel or the store you bought the computer from. 

Your drivers are from 8/4/2015, so there should be an update on them. 

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Message 4 of 38 (34,448 Views)
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Re: Can't run The Sims 4 with the video card in this system. [0e6d1221:1df4e8dc:

★★★★★ Newbie

I keep getting this error message when I try to update the graphics card. Also, roughly around the same time this started doing *, I implemented a secondary screen, could that have done it?

The driver being installed is not validated for this computer. Please obtained the appropriate driver from the computer manufacture.

After saying yes, it takes me to this link: http://www.intel.com/content/www/us/en/support/graphics-drivers/000005469.html

Message 5 of 38 (34,430 Views)
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Re: Can't run The Sims 4 with the video card in this system. [0e6d1221:1df4e8dc:

Hero

Could you post your Computer's DxDiag?

To gather a DxDiag on your computer, please follow the steps here: https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

You can attach the txt file to your post directly. 

Happy Gaming
Crin


Trennlinie


I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.

Please only contact me via PM when asked to do so.


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Message 6 of 38 (34,423 Views)
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Re: Can't run The Sims 4 with the video card in this system. [0e6d1221:1df4e8dc:

★★★★★ Newbie

I already put my dxdig on the first post.

Message 7 of 38 (34,410 Views)
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Re: Can't run The Sims 4 with the video card in this system. [0e6d1221:1df4e8dc:

Hero

Sorry, somehow thought you were a different user then OP. Dah

 

leaving this to @Phantomlover1717 then

Happy Gaming
Crin


Trennlinie


I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.

Please only contact me via PM when asked to do so.


Important Threads


Message 8 of 38 (34,402 Views)

Re: Can't run The Sims 4 with the video card in this system. [0e6d1221:1df4e8dc:

I would suggest taking the screen out to test if that is the issue.

The message you get is a common thing, I think Asus should have drivers then. 

https://www.asus.com/nl/support

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Message 9 of 38 (34,393 Views)
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Re: Can't run The Sims 4 with the video card in this system. [0e6d1221:1df4e8dc:

[ Edited ]
★★★ Newbie

not working for me either ,

any ideas bro ?

Message 10 of 38 (26,301 Views)
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