Can't redeem Jet Set Pack from World Adventures bundle—help?

by akurokuotaku
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Can't redeem Jet Set Pack from World Adventures bundle—help?

★★★ Newbie

I never redeemed my bonus when I purchased the bundle, and when I tried to gain access to the code to activate today, it wasn't available. Is there any way to find the code again?

Message 1 of 5 (1,009 Views)

Accepted Solution

Re: Can't redeem Jet Set Pack from World Adventures bundle—help?

Hero

You did not get an email with a code for it ? That's what should have happened.

 

 

You need to talk to a game advisor about that< then/p>

The AnswerHQ is about Users helping Users.

Game advisors can be found through live chat.

  1. https://help.ea.com/en/contact-us/ 
  2. Set your language to US at the bottom
  3. Describe your issue with a few words
  4. Select Product: The Sims 3
  5. Select Category: Billing/Purchasing or Account Management
  6. Select Platform: PC
  7. Click Find solution
  8. Scroll down and click I still need help
  9. Click Chat Now to chat with a Game Advisor

With Pics here: http://sims3.crinrict.com/en/2012/10/how-to-contact-ea.html

Good Luck
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.



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Message 4 of 5 (1,097 Views)

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Re: Can't redeem Jet Set Pack from World Adventures bundle—help?

Hero

What message are you getting ? Where are you trying to redeem ?

Good Luck
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.



Important Threads


Message 2 of 5 (1,004 Views)

Re: Can't redeem Jet Set Pack from World Adventures bundle—help?

★★★ Newbie

I haven't gone to actually redeem anything because I can't access the code. That's the main issue. Unlike when I first purchased the game, which was just a little over a week ago, I'm not shown my code in my purchase history.

Message 3 of 5 (998 Views)

Re: Can't redeem Jet Set Pack from World Adventures bundle—help?

Hero

You did not get an email with a code for it ? That's what should have happened.

 

 

You need to talk to a game advisor about that< then/p>

The AnswerHQ is about Users helping Users.

Game advisors can be found through live chat.

  1. https://help.ea.com/en/contact-us/ 
  2. Set your language to US at the bottom
  3. Describe your issue with a few words
  4. Select Product: The Sims 3
  5. Select Category: Billing/Purchasing or Account Management
  6. Select Platform: PC
  7. Click Find solution
  8. Scroll down and click I still need help
  9. Click Chat Now to chat with a Game Advisor

With Pics here: http://sims3.crinrict.com/en/2012/10/how-to-contact-ea.html

Good Luck
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.



Important Threads


Message 4 of 5 (1,098 Views)

Re: Can't redeem Jet Set Pack from World Adventures bundle—help?

★★★ Newbie

No... No one gets an email with a code for it. AND if you Ctrl+C the code and *think* you have it, you really don't because when you hit Ctrl+V nothing shows up and you are screwed. I'm on the phone now with a game advisor...the live chat doesn't work and I'm only troubleshooting one item today if you get my drift Wink .

Message 5 of 5 (534 Views)