Can't "travel with"... no dialogue boxes

[kiara_jarvis]

Any action that requires me to pull up a secondary menu will not happen. My sims' cooking abilities are limited to text options (e.g. serve breakfast/lunch/dinner) and they cannot travel with, invite, or hire anyone for any reason. The select sim menus simply do not happen. Each time I attempt one of these actions, the menu doesn't pull up and the action does not appear in my sim's queue.

I have previously done a factory reset and the game still won't work. How do I fix this issue?

[jpkarlsen]

Do you have any Mods or CC? If so move your Mods folder to the Desktop and delete localthumbcache.package. Then test the game. 

[kiara_jarvis]

Just deleted the cache and it didn't seem to help. Any other ideas?

[kreatora]

@kiara_jarvis
Save this game option "save as"
Start new game without mods and check if in the new game is similar problem. There is an option that this save is bugged - it could happen if you previously had mods in the game
I don't work for EA

[jpkarlsen]

Try doing a factory reset as described in this post: http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199

[kiara_jarvis]

I did both of these and the problem still persisted, even with another household. Anything else?