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Can't log into the sims 3 launcher

by zoelauren12
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Can't log into the sims 3 launcher

★★ Novice
I recently changed my password, and I can log in to origin and the sims 3 website fine but now when I've tried to log on to the sims 3 launcher and it won't let me, I've tried my old password as well but it still doesn't work and I've just bought something of the sims website and now I can't use it because it says I need to log in!!! Please help
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Re: Can't log into the sims 3 launcher

Hero (Retired)

in your documents electronicsarts-the sims 3-downloads folder is a file with your email address delete that then see if you can log in

 

also is your game patched up todate as that could be the issue too hover your mouse over the base game icon in the launcher what does that say ?

 

167.jpg

 

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Message 2 of 8 (3,438 Views)

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Re: Can't log into the sims 3 launcher

Hero (Retired)

in your documents electronicsarts-the sims 3-downloads folder is a file with your email address delete that then see if you can log in

 

also is your game patched up todate as that could be the issue too hover your mouse over the base game icon in the launcher what does that say ?

 

167.jpg

 

Message 2 of 8 (3,439 Views)
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Re: Can't log into the sims 3 launcher

★★ Novice

Aw thank you its worked!! Standard smile

Message 3 of 8 (2,913 Views)
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Re: Can't log into the sims 3 launcher

Hero (Retired)

welcomes Standard smile

Message 4 of 8 (2,908 Views)
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Re: Can't log into the sims 3 launcher

★ Novice

Did that and it didn't work. Please help.

Message 5 of 8 (443 Views)
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Re: Can't log into the sims 3 launcher

@BrianLyons315  Try clearing the cache for Internet Explorer.  Even if you never use it, the launcher does for some purposes.  Be sure to uncheck the box to preserve data for favorite sites.

 

https://kb.wisc.edu/page.php?id=15141

 

If that doesn't help, go to another EA site, change your password to something with only letters and numbers (no special symbols), clear IE's cache again, and then try to login.

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I don't work for EA. I'm just trying to help fellow players with their games.
Message 6 of 8 (418 Views)
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Re: Can't log into the sims 3 launcher

★★★ Novice

I've tried all of these and it's still not working for me. I'm so frustrated.

Message 7 of 8 (91 Views)
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Re: Can't log into the sims 3 launcher

@Shae1664  Are you also seeing the blank screen?  Does your computer run Windows or macOS?  Please also list the steps you've tried, so I don't repeat anything that hasn't worked.

 

By the way, you don't need to login to the launcher to play or download content.  You can download from the Sims 3 Store site, and you can play without logging in anywhere.  The only time you need to sign into the launcher is if you're trying to upload content to the Exchange.

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I don't work for EA. I'm just trying to help fellow players with their games.
Message 8 of 8 (68 Views)
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