Can't launch Sims 4

by jasy999
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Original Post

Can't launch Sims 4

★★★ Novice

So I'm not aware if I've installed any updates or whatever, but whenever I try to launch The Sims 4 through Origin, it simply never works. 

I first tried by right-clicking on Origin on my taskbar and clicking on Sims. The game never loaded, so I opened up Origin and found the "Play" button was greyed out/unclickable, whether I tried to launch it through right-clicking or the regular way.

I have tried to Repair it twice, clear all cache files, update the game but nothing ever loads, I even installed CCleaner and ran that, I cleared all my mods out and have restarted the laptop 3 times.

I've played this game for many hours on the same laptop before.

I'm at a loss really.

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Re: Can't launch Sims 4

Champion (Retired)

Please post a DxDiag. https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

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