Can't find my purchased Dragon Alley in purchased history can anyone help?

[sierraharris3]

hello I recently bought Sims 3 Dragon Alley through origin and it didn't pop up, so i went on here and looked in my purchased history and it still wasn't there so now I'm mad, i sent a complaint already and no one has answered me, So i either get my 21.44 dollars back on my card or i get my game

[puzzlezaddict · Accepted solution]

@sierraharris3  When you bought Dragon Valley from Origin, you should have received a confirmation email with a 16-character code inside it.  You need to register your code to your Sims 3 Store account, and then it will appear in Purchase History on the store site.

Specifically, go to https://store.thesims3.com/ and login with your Origin credentials.  Then scroll down to the bottom of the page and click "Redeem a Code."  Enter the code, and Dragon Valley should now appear in your puchase history (Store > My Account > Purchase History).  If it doesn't, clear your browser cache and look again—it sometimes takes a minute to show up properly.

After you've registered DV, you can also download it directly from its product page:

https://store.thesims3.com/dragonvalley.html?categoryId=12642&section=UpSell

[puzzlezaddict · Accepted solution]

@sierraharris3  When you bought Dragon Valley from Origin, you should have received a confirmation email with a 16-character code inside it.  You need to register your code to your Sims 3 Store account, and then it will appear in Purchase History on the store site.

Specifically, go to https://store.thesims3.com/ and login with your Origin credentials.  Then scroll down to the bottom of the page and click "Redeem a Code."  Enter the code, and Dragon Valley should now appear in your puchase history (Store > My Account > Purchase History).  If it doesn't, clear your browser cache and look again—it sometimes takes a minute to show up properly.

After you've registered DV, you can also download it directly from its product page:

https://store.thesims3.com/dragonvalley.html?categoryId=12642&section=UpSell