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Re: Can't find my purchased Dragon Alley in purchased history can anyone help?

by puzzlezaddict
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Can't find my purchased Dragon Alley in purchased history can anyone help?

★★★ Newbie

hello I recently bought Sims 3 Dragon Alley through origin and it didn't pop up, so i went on here and looked in my purchased history and it still wasn't there so now I'm mad, i sent a complaint already and no one has answered me, So i either get my 21.44 dollars back on my card or i get my game

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Re: Can't find my purchased Dragon Alley in purchased history can anyone help?

@SierraHarris3  When you bought Dragon Valley from Origin, you should have received a confirmation email with a 16-character code inside it.  You need to register your code to your Sims 3 Store account, and then it will appear in Purchase History on the store site.

 

Specifically, go to https://store.thesims3.com/ and login with your Origin credentials.  Then scroll down to the bottom of the page and click "Redeem a Code."  Enter the code, and Dragon Valley should now appear in your puchase history (Store > My Account > Purchase History).  If it doesn't, clear your browser cache and look again—it sometimes takes a minute to show up properly.

 

After you've registered DV, you can also download it directly from its product page:

https://store.thesims3.com/dragonvalley.html?categoryId=12642&section=UpSell

——————————————————————————————————————————

I don't work for EA. I'm just trying to help fellow players with their games.

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Re: Can't find my purchased Dragon Alley in purchased history can anyone help?

@SierraHarris3  When you bought Dragon Valley from Origin, you should have received a confirmation email with a 16-character code inside it.  You need to register your code to your Sims 3 Store account, and then it will appear in Purchase History on the store site.

 

Specifically, go to https://store.thesims3.com/ and login with your Origin credentials.  Then scroll down to the bottom of the page and click "Redeem a Code."  Enter the code, and Dragon Valley should now appear in your puchase history (Store > My Account > Purchase History).  If it doesn't, clear your browser cache and look again—it sometimes takes a minute to show up properly.

 

After you've registered DV, you can also download it directly from its product page:

https://store.thesims3.com/dragonvalley.html?categoryId=12642&section=UpSell

——————————————————————————————————————————

I don't work for EA. I'm just trying to help fellow players with their games.
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