Can't click anything!

[StayHopeFulI]

So, I'm playing my game like normal, and I go to click on the skills menu, right? it doesn't open. I try to click the saves menu, it doesn't open. anything I click on that has menus wont work, for example, the stove, I click on "cook...", the menu does not pop up to see the recipes. I can still make my sims sit down, watch tv, read, etc. but I cant use anything that has the "..." at the end. because of this, I have lost all my progress on my saves, due to not being able to open the menu.

yes, I do have mods, cc, and custom music. I took them out, and the game was still acting weird, so it's not the mods. I have repaired it, reinstalled, updated it, and looked everywhere to find something, but nothing worked.

please, do help.

[kreatora · Accepted solution]

@StayHopeFulI 

First, 

Change the resolution settings of the screen in the game option. Try the highest first. 

If it will not work

Step 1. Rename The Sims4 folder to "The Sims4 old"
Step 2. Fix the game in Origin
Origin/Library - right-click on TS4 - option "Repair game"
You have to wait until Origin will fix all packs, not only the base game.
Step 3. Turn on the game - a new game folder will be created and you will have two - one old, one new
Step 4. Check if you still have this problem in the newly created game folder.
If the problem disappeared
Step 5. Delete in the new game folder following folders:
"saves" and Tray.
Step 6. Go to "The Sims 4 old" folder and copy - your "saves " folder.
Step. 7, Paste this folder in a newly created game folder.
Step 8. Do the same with Tray folder and TrayDeleteItems file
Step 9. Check if there are newly updated version mods you are using.

Then copy and paste your mods and CC from old mods folder to the new one. First copy the scripts mods every time checking if the game is working properly. If you have a lot of CC try 50/50 method ( divide your CC into smaller batches for example 50 pieces in one subfolder and check these subfolders one by one)
Step. 10. If all is OK - delete The Sims4 old folder.
Your saves and library will be fine and nothing will be damaged

I don't work for EA

[puzzlezaddict]

@StayHopeFulI  I've moved your post to the Sims 4 PC tech section.

[kreatora · Accepted solution]

@StayHopeFulI 

First, 

Change the resolution settings of the screen in the game option. Try the highest first. 

If it will not work

Step 1. Rename The Sims4 folder to "The Sims4 old"
Step 2. Fix the game in Origin
Origin/Library - right-click on TS4 - option "Repair game"
You have to wait until Origin will fix all packs, not only the base game.
Step 3. Turn on the game - a new game folder will be created and you will have two - one old, one new
Step 4. Check if you still have this problem in the newly created game folder.
If the problem disappeared
Step 5. Delete in the new game folder following folders:
"saves" and Tray.
Step 6. Go to "The Sims 4 old" folder and copy - your "saves " folder.
Step. 7, Paste this folder in a newly created game folder.
Step 8. Do the same with Tray folder and TrayDeleteItems file
Step 9. Check if there are newly updated version mods you are using.

Then copy and paste your mods and CC from old mods folder to the new one. First copy the scripts mods every time checking if the game is working properly. If you have a lot of CC try 50/50 method ( divide your CC into smaller batches for example 50 pieces in one subfolder and check these subfolders one by one)
Step. 10. If all is OK - delete The Sims4 old folder.
Your saves and library will be fine and nothing will be damaged

I don't work for EA