Can't change any settings in game

by smdHannah
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Original Post

Can't change any settings in game

[ Edited ]
★★★ Novice

So I decided to play sims 3 again after a few months not playing it.

 

When I opened my game on the loading screen it was flickering and frozen, so I figured out that it would only do that when fullscreen mode was enabled, so I had to manually take off fullscreen mode in the Options.ini file

 

Doing this allowed me to get through to the main menu so I could access the options menu of the game, but everytime I try to change any of the video settings whether it be fullscreen mode, resolution or graphics quality my game just freezes

 

Can someone help me please, this never happened before.

 

I have already tried repairing the game through origin, and my windows and graphics drivers are up to date, and I tried deleting the options.ini file to refresh it and nothing has helped

Message 1 of 13 (428 Views)

Re: Can't change any settings in game

@smdHannah  When you're changing the graphics settings, are you doing so at the Main Menu, then quitting to desktop before loading a save?  If not, please try this now.  Changing a setting while you have a save loaded, or loading a save without quitting first, can cause graphics glitches all on its own.  Delete options.ini again before you try this.

 

If this doesn't or didn't help, please run a dxdiag and attach it to a post.

 

https://help.ea.com/en/help/pc/how-to-gather-dxdiag-information/

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I don't work for EA. I'm just trying to help fellow players with their games.
Message 2 of 13 (392 Views)

Re: Can't change any settings in game

★★★ Novice

Unfortunately it doesn't make a difference whether I change the settings at the main menu or when I have loaded into a saved game, it still freezes either way when i try to change any graphical settings, although when it does freeze I can still hear the game running in the background I am just unable to control anything and have to force exit the game via the task manager.

 

I have attached a copy of the dxdiag

Message 3 of 13 (321 Views)

Re: Can't change any settings in game

@smdHannah  A number of errors in your dxdiag may be related to the graphics driver, so please start by installing the newest driver released by Nvidia (today, as it happens):

 

https://www.nvidia.com/Download/driverResults.aspx/190348/en-us

 

Run the installer as an admin: right-click on the download and select "Run as administrator."  Select the custom install option and check the box to perform a clean install.  Restart your computer when you're done.

 

If you happen to have GeForce Experience installed, and it offers to install the driver for you, say no; if you have that setting enabled, disable it.  It's important that you do this manually.  Also, if you use GFE, please disable the option to allow GFE to optimize your in-game settings.

 

Once you've done all this, delete options.ini (again) before loading the game.  Once again, make sure to only change settings at the Main Menu and then quit to desktop before loading a save.

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I don't work for EA. I'm just trying to help fellow players with their games.
Message 4 of 13 (307 Views)

Re: Can't change any settings in game

★★★ Novice
@puzzlezaddict Unfortunately this hasn't helped and I am still having the same issue
Message 5 of 13 (291 Views)

Re: Can't change any settings in game

★★★ Novice
@puzzlezaddict i just tried reinstalling the game that hasnt helped either
Message 6 of 13 (283 Views)

Re: Can't change any settings in game

[ Edited ]

@smdHannah  If you manually edit options.ini, does the change stick, and can you play normally?  For example, you can set edge smoothing or advanced rendering to 0 or 1 just as you did with the fullscreen setting.  (You can click crtl-F and search for any given term.)  Let me know whether this makes a difference: I'm wondering if it's only the game's changes that are blocked, or your changes too.

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I don't work for EA. I'm just trying to help fellow players with their games.
Message 7 of 13 (267 Views)

Re: Can't change any settings in game

★★★ Novice
@puzzlezaddict Yes I have been able to change to full screen manually in options.uni but when I do this, when I launch my game it freezes on the loading screen and flickers and I’m unable to do anything and have to force exit
Message 8 of 13 (251 Views)

Re: Can't change any settings in game

@smdHannah  Right, I meant are you able to change any of the other options, aside from fullscreen/windowed, without the game going haywire.  But if the answer is no, the next step is whether you use OneDrive, and if so, whether it's syncing the contents of Documents.  If it is, it might be interfering with any changes you try to make to options.ini.  The easy test is to pause syncing for a while.  You may also need to cancel the current sync.

 

https://support.microsoft.com/en-au/office/how-to-cancel-or-stop-sync-in-onedrive-4885c27e-3d89-4d69...

 

If that doesn't help, or you don't use OneDrive, try playing in a clean boot:

 

https://support.microsoft.com/en-us/topic/how-to-perform-a-clean-boot-in-windows-da2f9573-6eec-00ad-...

 

When you reboot, go through the Task Manager's background processes list shutting down anything that doesn't absolutely need to be running, for example RGB software or MSI Afterburner.  If you accidentally kill the wrong process and it doesn't restart itself automatically, just reboot your computer.  Please also disable your antivirus and any other security software, at least long enough to test.  As long as you don't do anything other than try to play, your computer should be safe.

 

While you're doing the above, please also use a clean Sims 3 folder, as in, move the existing one out of Documents\Electronic Arts and onto your desktop and let the game spawn a new one.  This will include a(nother) new options.ini, so all your changes will have reverted.  As always, please either edit the file manually, or change graphics settings at the Main Menu and then quit to desktop before loading a save.

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I don't work for EA. I'm just trying to help fellow players with their games.
Message 9 of 13 (236 Views)

Re: Can't change any settings in game

★★★ Novice
@puzzlezaddict im not sure whether it was using a clean sims 3 folder or to stop syncing with onedrive but it worked thank you so much!!
Message 10 of 13 (154 Views)
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