Help us improve Answers HQ! Take Survey No, Thanks

Re: Can't buy sims 4

by Phantomlover1717
Reply

Original Post

Highlighted
Accepted Solution

Can't buy sims 4

★★★ Newbie

I've been trying to buy The Sims 4 for Mac for a few days but I can't seem to be able to... I put my credit card and all my info and when I press "Pay Now" all I get is:  "We're unable to process your payment right now. Use a different payment method or try again later. [ref. #10048]". I don't know if this has something to do with where I live (South America) or because my credit card is not from the US, but I really wanna buy the game and I seriously don't know what to do.

I would really appreciate if anyone could help me.

Thanks

Message 1 of 9 (5,056 Views)

Accepted Solution
Highlighted

Re: Can't buy sims 4

You can try contacting EA:

http://help.ea.com/en/contact-us/new/

Also you could try using PayPal.

-----  

do not work for EA

View in thread

Message 2 of 9 (5,591 Views)

All Replies
Highlighted

Re: Can't buy sims 4

You can try contacting EA:

http://help.ea.com/en/contact-us/new/

Also you could try using PayPal.

-----  

do not work for EA

Message 2 of 9 (5,592 Views)
Highlighted

Re: Can't buy sims 4

★★★ Newbie

Thank you!

Message 3 of 9 (5,021 Views)
Highlighted

Re: Can't buy sims 4

★★ Newbie
Thank u so much
Message 4 of 9 (3,677 Views)
0
Highlighted

Re: Can't buy sims 4

★★★ Newbie

whenever press buy now it just signs me out and doesn't let me sign me back in.

Message 5 of 9 (2,777 Views)
Highlighted

Re: Can't buy sims 4

★★★ Newbie

can you please help me with that

Message 6 of 9 (2,769 Views)
0
Highlighted

Re: Can't buy sims 4

Champion

You need to contact Support. https://help.ea.com/en/contact-us/?product=the-sims-4&platform=pc&category=technical-support

 

---------------------------------------------------------------------------------------
Please only PM me when asked to do so. Questions and answers belong here so everyone can benefit from them.

I do not work for EA or Origin. I am a player like you that enjoys helping others with their game.
Message 7 of 9 (2,758 Views)
0
Highlighted

Re: Can't buy sims 4

★★ Newbie

You can buy it through the app also make sure you have your payment information in the ea website

 

Message 8 of 9 (1,291 Views)
0
Highlighted

Re: Can't buy sims 4

Community Manager

Hi everyone. 


This thread is rather old so I went ahead and locked it. If you need help with something similar feel free to create a new thread. 

 

Thanks!

 

 

/Kent

Stay and Play.png
Message 9 of 9 (1,275 Views)
0
Twitter Stream