Can't buy sims 4

by mapaulavh
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Can't buy sims 4

★★★★★ Newbie

I've been trying to buy The Sims 4 for Mac for a few days but I can't seem to be able to... I put my credit card and all my info and when I press "Pay Now" all I get is:  "We're unable to process your payment right now. Use a different payment method or try again later. [ref. #10048]". I don't know if this has something to do with where I live (South America) or because my credit card is not from the US, but I really wanna buy the game and I seriously don't know what to do.

I would really appreciate if anyone could help me.

Thanks

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Accepted Solution

Re: Can't buy sims 4

You can try contacting EA:

http://help.ea.com/en/contact-us/new/

Also you could try using PayPal.


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do not work for EA

 

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Re: Can't buy sims 4

You can try contacting EA:

http://help.ea.com/en/contact-us/new/

Also you could try using PayPal.


----------------

Answers HQ Guardian

do not work for EA

 

Message 2 of 9 (7,934 Views)

Re: Can't buy sims 4

★★★★★ Newbie

Thank you!

Message 3 of 9 (7,364 Views)

Re: Can't buy sims 4

★★★ Newbie
Thank u so much
Message 4 of 9 (6,020 Views)
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Re: Can't buy sims 4

★★★★★ Newbie

whenever press buy now it just signs me out and doesn't let me sign me back in.

Message 5 of 9 (5,120 Views)

Re: Can't buy sims 4

★★★★★ Newbie

can you please help me with that

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Re: Can't buy sims 4

Champion (Retired)

You need to contact Support. https://help.ea.com/en/contact-us/?product=the-sims-4&platform=pc&category=technical-support

 

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Message 7 of 9 (5,101 Views)
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Re: Can't buy sims 4

★★★ Newbie

You can buy it through the app also make sure you have your payment information in the ea website

 

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Re: Can't buy sims 4

Community Manager

Hi everyone. 


This thread is rather old so I went ahead and locked it. If you need help with something similar feel free to create a new thread. 

 

Thanks!

 

 

/Kent

Kent.png
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