2012-08-29 04:01 AM - edited 2012-08-29 04:01 AM
I have been trying to buy a sim point bundle (the starfish points bundle on the sims3.com store) so I can then go and buy Sunlit Tides but when I enter my billing info and click next I get an error message saying my credit card and security numbers are wrong...I know they are not.. I check and double check for errors before submitting. This has been going on for days now. mileysad:
and no I don't want to buy points via origin because A) the bundle I want isn't available there and B) I heard/read about people who are getting billed more than once when they choose to go with that option.
Can someone please please help? I don't want to miss the bundle or the sale price on the gold edition of Sunlit Tides
Thanks in advance
Solved! Go to Solution.
2012-08-29 07:08 AM
There are many people having issue with their account. You need to contact Customer Support to see wha'ts wrong with yours.
They can be found here: https://help.ea.com/contact-us
You have the option to contact them by mail, phone or Live Chat. Make sure you have a game, a category and a platform selected for the options to become available.
For Live Chat, make sure to choose US as your country.
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
2012-08-29 07:08 AM
There are many people having issue with their account. You need to contact Customer Support to see wha'ts wrong with yours.
They can be found here: https://help.ea.com/contact-us
You have the option to contact them by mail, phone or Live Chat. Make sure you have a game, a category and a platform selected for the options to become available.
For Live Chat, make sure to choose US as your country.
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads