Can't access the forums from my phone anymore.

by QueenSaraphine
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Original Post

Accepted Solution

Can't access the forums from my phone anymore.

★★★★★ Novice

Hello hoping someone can help but I'm not sure what category to put this in.

Since maybe 6-7 hours back I haven't been able to access the forums from my phone, it just says "something went wrong when trying to handle your request" 

And me being a paranoid creature and also overthinker has now 1459 different chaotic scenarios in my head as to what it is.

Anyone else had this issue?

Message 2 of 12 (248 Views)

Accepted Solution

Re: Can't access the forums from my phone anymore.

[ Edited ]
Community Manager

Hey all,

 

This issue is currently under investigation with our forum hosting provider. I'll provide updates here as I'm able. In the meantime, it looks like the desktop site is unaffected by this issue.

 

Thanks for your patience while we sort this one out.

Edit: This should now be resolved. Thanks all!

EACade

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Message 12 of 12 (252 Views)

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Is anyone having issues with the sims 3 forums?

★★ Guide

I keep trying to log in but keep getting an error message 

Message 1 of 12 (290 Views)

Re: Can't access the forums from my phone anymore.

[ Edited ]
★ Expert

@QueenSaraphine 

 

Mine is that if I leave the browser window open the cookies expire or something and the forums keep sending me back to the same page over and over again. On the other hand, I can leave windows open on my phone just fine.

 

IOW I think this is a browser issue.

Message 3 of 12 (234 Views)

Re: Is anyone having issues with the sims 3 forums?

@graceymanors  Is this still an issue for you?  Can you sign in on your desktop?  If you're still seeing any problems, let me know, and I'll forward this, but it'll take until tomorrow morning to get a response.

——————————————————————————————————————————

I don't work for EA. I'm just trying to help fellow players with their games.
Message 4 of 12 (260 Views)

Re: Is anyone having issues with the sims 3 forums?

[ Edited ]
★★ Guide

They told me there is a sanctions on my account for violating rules, but I didn't do anything, and I can't get anymore info from them.

 

However, I can access the forums on my pc but not my phone.

 

Yeah I don't show up as banned, i thought usually it says "banned"

 

Thanks! I appreciate it, have no way to contact anyone.

Message 5 of 12 (251 Views)

Re: Is anyone having issues with the sims 3 forums?

@graceymanors  Strange, you don't show up as banned on the forums.  I'll ask someone from EA to take a look for you.

——————————————————————————————————————————

I don't work for EA. I'm just trying to help fellow players with their games.
Message 6 of 12 (246 Views)

Re: Is anyone having issues with the sims 3 forums?

[ Edited ]
★★ Guide

It is strange, because I can log in on my pc from chrome, google and edge.

But no on my cellphone from chrome and safari.

They wouldn't give me any info, but I assume it has to do with my new story I wrote,

but I didn't think anything was wrong with it as I see other people mention the same sort of stuff.

I tried clearing the cache on my phone.

Message 7 of 12 (243 Views)

Re: Is anyone having issues with the sims 3 forums?

[ Edited ]
★★ Guide

I just logged into my account from my boyfriend's phone,

and he is seeing the samething.

So not sure what's up with the phone, but I can post and chat via my PC

 

One advisor told me I have sancations on my account.So I used the form to contact them, and

the sanctions team told me they can't find any bans.

 

I had my boyfriend create his own account.He can view his account both on phone and on PC.

So I had him log into his account on my phone and I could also view it.So I logged out and logged back

into my account and got this message again.

 

There is something definitely wrong with my account and Phones.

 

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Message 8 of 12 (209 Views)

Re: Can't access the forums from my phone anymore.

Hero
@QueenSaraphine I'm also not sure what the correct section is for this but it's def not a game bug so for now I'm moving this to tech.

Do you only have issues through the phone ? What kind of phone do you have ?

Happy Gaming
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.



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Message 9 of 12 (187 Views)

Re: Can't access the forums from my phone anymore.

★★★★★ Novice

It’s the same error as the one above your answer I have. No issues logging in on pc, and no issues  reaching forums in incognito mode, only issue is I’m not logged in there. 

my guess it’s connected to being signed in already on the phone. My paranoia comes frome thinking someone is trying to hack me so I refused to sign in when I reached forums in incognito mode.If I’m banned or sanctioned in any way surely there would have been an email from EA explaining why. 

Message 10 of 12 (158 Views)
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