Can´t Start Sims4 [ed35e0ea:29f00e76:00000000:18a1dd51]

[ecchigo]

 I dont know why, but I can´t start my game and the error message says that the game is allready started! (and I rebootet my pc ofc)

Help?

I do not have mods installed, anymore. Antivirus Program is off, and so on.

[EA_Lanna · Accepted solution]

---

Marking as Solution for visibility purposes

---

Hi folks,

As you found the advise shared in this thread from earlier years weren't that helpful. This is because what causes these issues change over time so it's very likely something else is causing this error message today.

If you're on PC, please join a current thread on this as the advise should be more up-to-date. If you can't spot one, please create a thread for it. For Mac Catalina players, check out this thread: https://answers.ea.com/t5/Technical-Issues-Mac/Info-The-Sims-4-macOS-Catalina-Troubleshooting/m-p/82...

[Phantomlover1717]

Give this a try:
http://sims4.crinrict.com/en/2015/08/game-already-running/

[sallybear11]

hi, did you resolve your issue, i have done every step of advice suggested on this thread, and had no luck, did anything work for you?

i don't run windows 10, , its not resolved by changing the permissions in the file, or clearing caches or reinstalling sims 4 or reinstalling origin, or turning the antivirus off,

no point in asking the live chat peeps, so far they know less than a tin can rattling down the street.

any clues?

[crinrict]

Hi @sallybear11

these days, this issue is most often caused by an old version of Origin.

Uninstall Origin and download the newest version here: https://www.origin.com/store/download

[sallybear11]

Hi, I have the latest version of origin.

here is the issue.

i contacted a decent technical guy at E.A, they truly are mythical creatures.

i sent off a msinfo32 and dxdiag report, pasted as requested , to my case.

this is what they said " we need you to contact us via a live channel so we can re'secure the account.

i will report back once their phones are on again, and i have been able to fix the problem using their fix.

[crinrict]

Could you share what their fix was ? It seems to have so many causes.

[sallybear11]

Hi ,

as i mentioned earlier, as soon as i have confirmed the cause, and the fix, i will definitely be back here with whatever i learn.

thanks.

[crinrict]

Oh, sorry. I misread that. Thought you have already been able to fix your issue :D

You could also try if your antivirus software is blocking something.

[sallybear11]

Two weeks later , 5 tech individuals, 3 cases, 6 calls today alone being hung up on, referred to re secure account department, then sent back to tech, they all advise the same process, most of them wont read the previous notes, ask to do the same stuff, the latest is create a new user account, even though it happens on my other laptop,

one tech guy asked if i could please not call back quoting his case number.

nothing to share yet, except disbelief.

if i do find a fix for error    ed35e0ea:29f00e76:00000000:18a1dd51

I will definitely let everyone know,

so far,

its NOT

a reinstall origin,

or reinstall sims4,

or clear origin cache,

or an anti virus problem,

READ ON

i will keep this updated.

[crinrict]

Are there any traces of the game running in the task manager ? Does Origin itself run ?